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Xbox ultimate pass with full fibre 900

Rkid76 — Mon, 06 Nov 2023 17:40:14 GMT

I have recently renewed my broadband deal to full fibre 900 with the 12mths xbox pass but have not yet received any emails regarding activation

Re: Xbox ultimate pass with full fibre 900

caravanj — Tue, 07 Nov 2023 10:52:25 GMT

@Rkid76

We upgraded from 500 to 900 which went live yesterday & we got the Xbox offer email with the activation link yesterday.

However, we certainly won't be using it.

Re: Xbox ultimate pass with full fibre 900

imjolly — Tue, 07 Nov 2023 10:58:22 GMT

@caravanj

you could gift it some some other younger family member as I did

Re: Xbox ultimate pass with full fibre 900

imjolly — Tue, 07 Nov 2023 11:11:04 GMT

@Rkid76

there are numerous posts like yours using search and check for solutions

when was activation?

have you paid your first bill?

you must use pc/laptop not app

is your order marked as completed?

Re: Xbox ultimate pass with full fibre 900

Rkid76 — Tue, 07 Nov 2023 13:00:14 GMT

Activation was last month.

Broadband has already changed to new contract. Just not had any email regarding pass.

Re: Xbox ultimate pass with full fibre 900

imjolly — Tue, 07 Nov 2023 13:13:49 GMT

is your order marked as completed in MYBT?

has first bill after upgrade been paid

have you checked MYBT using pc/laptop for 'content partner'

Re: Xbox ultimate pass with full fibre 900

Rkid76 — Tue, 07 Nov 2023 13:19:33 GMT

Looks like they are waiting for the old equipment to get back to them sent last week. Could be that. Paid bill for last month but I have seen others get the email within the first week after starting contract.

I'll wait for equipment to reach them and may have to chat to them if nothing changes.