https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/No-longer-able-to-get-BT-WiFi/m-p/2325605#M50713 <P>A few weeks ago I pressed the “update login details” tab in the BT WiFi app, ever since then I can no longer login or use the Bt WiFi app&nbsp;</P><P>I keep getting this message&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0079.png" style="width: 1170px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/82295iE3DB740C833148FB/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0079.png" alt="IMG_0079.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0080.jpeg" style="width: 1153px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/82296i23F549A98DF88669/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0080.jpeg" alt="IMG_0080.jpeg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0081.jpeg" style="width: 1135px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/82297i60FDBB788D68B080/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0081.jpeg" alt="IMG_0081.jpeg" /></span></P><P> I have been with BT Mobile for about 7 years&nbsp;</P><P>I login to the Bt website, I login to My Bt&nbsp;</P><P>I have searched Low and High for this and it’s Nowhere to be found&nbsp;</P><P>&nbsp;</P><P>can anyone help?</P> Tue, 07 Nov 2023 19:14:53 GMT Ron-da-Ge 2023-11-07T19:14:53Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/No-longer-able-to-get-BT-WiFi/m-p/2325605#M50713 <P>A few weeks ago I pressed the “update login details” tab in the BT WiFi app, ever since then I can no longer login or use the Bt WiFi app&nbsp;</P><P>I keep getting this message&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0079.png" style="width: 1170px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/82295iE3DB740C833148FB/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0079.png" alt="IMG_0079.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0080.jpeg" style="width: 1153px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/82296i23F549A98DF88669/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0080.jpeg" alt="IMG_0080.jpeg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0081.jpeg" style="width: 1135px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/82297i60FDBB788D68B080/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0081.jpeg" alt="IMG_0081.jpeg" /></span></P><P> I have been with BT Mobile for about 7 years&nbsp;</P><P>I login to the Bt website, I login to My Bt&nbsp;</P><P>I have searched Low and High for this and it’s Nowhere to be found&nbsp;</P><P>&nbsp;</P><P>can anyone help?</P> Tue, 07 Nov 2023 19:14:53 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/No-longer-able-to-get-BT-WiFi/m-p/2325605#M50713 Ron-da-Ge 2023-11-07T19:14:53Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/No-longer-able-to-get-BT-WiFi/m-p/2325785#M50727 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/261239">@Ron-da-Ge</a></SPAN>,</P> <P>This sounds like an issue with your MyBT account that we would need to look into.</P> <P>Your BT WiFi entitlement might not be showing as active at our end. I'll send you a private message so one of my team can pick this up for you over the next few days.</P> <P>Thank you</P> <P>DanielS</P> Wed, 08 Nov 2023 15:57:04 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/No-longer-able-to-get-BT-WiFi/m-p/2325785#M50727 DanielS 2023-11-08T15:57:04Z