This topic

BT Cloud 22.12.33 not working ERROR UN1

MCB — Tue, 28 Nov 2023 12:44:15 GMT

BT Cloud on my Windows laptop was upgraded to version 22.12.33 on 26 October 2023 and has stopped working. When I check if anything is syncing I see a buttom which says resume syncing. When I click this nothing happens.

Can you help?

BTCloud Error UN1

Ian1157 — Wed, 19 Jul 2023 18:00:00 GMT

Have started getting ERROR UN1 when logging in to BTCloud on my PC. After a few attempts I am able to log in successfully. Any idea why I’m now getting this and how can it be rectified?

Re: BTCloud Error UN1

RolandRance — Mon, 24 Jul 2023 09:37:17 GMT

I have been getting the same error for a few days. Any solution?

Re: BTCloud Error UN1

Ian1157 — Tue, 25 Jul 2023 16:15:40 GMT

Not resolved yet. I referred it to BT Customer Support yesterday. They are looking into it. No explanation yet of why it’s happening.

Re: BTCloud Error UN1

Ian1157 — Wed, 02 Aug 2023 17:34:09 GMT

Just an update from me. BT are still trying to resolve my UN1 issue. No one there so far knows what it means!! I’m now on my 4th team looking into it. I hope your issue has been resolved more successfully.

Re: BTCloud Error UN1

Elmafud — Fri, 11 Aug 2023 19:27:39 GMT

Having the same persistent problem

Re: BTCloud Error UN1

Ian1157 — Fri, 11 Aug 2023 20:16:27 GMT

I spoke to BT’s technical team on the weekend. There are a number of people experiencing this problem but they haven’t been able to find out what is causing it yet. They took a video screenshot of my logging in script to see if it showed what the issue was. Hopefully that will help them.

Re: BTCloud Error UN1

CwB — Sun, 20 Aug 2023 13:16:54 GMT

I too received this error after BTCloud asked to re login via browser presumeably after a W10 update...so I uninstalled BT Cloud app, restarted PC then down loaded and reinstalled app (exactly same version as was previously installed). Logged into app and all now seems normal....

I lied....No it's not, BTcloud stopped again with same error when trying to re-login, seems to still be working on my other devices so maybe an issue with a specific windows update and certain machines...sorry for raising hopes!!

Re: BT Cloud 22.12.33 not working

NeilO — Sun, 29 Oct 2023 15:14:57 GMT

Hi @MCB I'm sorry about that, I saw a similar post from a customer yesterday. They deleted and reinstalled the BT cloud app on their PC and it started working again. Can you give that a go and let me know if it works?

Thanks

Neil

Re: BT Cloud 22.12.33 not working

MCB — Sun, 29 Oct 2023 15:17:29 GMT

Thanks Neil

I will give that a try. Where do I find a clean version of the new app to download?

Thanks

Mark

Re: BT Cloud 22.12.33 not working

NeilO — Sun, 29 Oct 2023 15:38:48 GMT

@MCB No problem, you'll get it here www.bt.com/cloud/download

Thanks

Neil

Re: BT Cloud 22.12.33 not working

MCB — Mon, 30 Oct 2023 08:51:01 GMT

Thanks Neil

That has got BT Cloud working again, but it has taken me back to the earlier version 22.12.11

Thanks

Mark

Re: BT Cloud 22.12.33 not working

Ian113 — Thu, 02 Nov 2023 17:30:49 GMT

Hi , 2nd November Just had a message saying BT Cloud updated to 22.12.33 no warning or choice , no email notification of changes ?

Mine has also stopped working , rebooted Laptop and BT Cloud is broken just shows "Unexpected error"

Will try to uninstall and load previous version as per earlier reply but am guessing that it will auto update again ?

Re: BT Cloud 22.12.33 not working

martinclayden — Thu, 02 Nov 2023 17:42:06 GMT

Add my vote to this:

BTCloud 22.12.33 keeps crashing with an error message "An error occurred"

I re-installed 22.12.11 (the last version) and it worked for a while, until it auto updated to 22.12.33; which promptly crashed 😞

So 22.12.33 is a faulty version.

I'm running Windows 11

Please fix this fault

Thanks

Martin

Re: BT Cloud 22.12.33 not working

Ian113 — Thu, 02 Nov 2023 18:25:31 GMT

Uninstalled, downloaded from https://www.bt.com/cloud/download but this is now giving version 22.12.33

Same issue "Unexpected error" and not syncing.

Tried logging in to My BT from home page but getting error message website taking to long to respond.

Manage to log on to BT Cloud via browser and option to download desktop app is also 22.12.33

Is there a problem with the BT Network ?

Hopefully this can be fixed quickly or revert to previous version that was working

Thanks Ian

Re: BT Cloud 22.12.33 not working

andyholten — Thu, 02 Nov 2023 19:43:42 GMT

Same here, the app updated itself to .33 without asking, and now doesn't work, 'An error occurred, the application cannot continue and will be paused'.

Might have been a good idea to test this version before rolling it out, BT?

Re: BT Cloud 22.12.33 not working

steephill — Thu, 02 Nov 2023 21:36:02 GMT

This is what I get when trying to login through a browser. A direct link to a video I shared a couple of weeks ago still works though.

Re: BT Cloud 22.12.33 not working

RTL — Thu, 02 Nov 2023 22:43:34 GMT

I powered my Laptop on and BT Cloud updated to 22.12.33. Created a couple of files and they uploaded. It was only when I looked in the Forum that I saw others were having problems.

So I powered up my Windows 10 Desktop and it duly updated BT Cloud. Ran Belarc and it uploaded the pdf file o.k. Checked on the Laptop and it had downloaded there.

Laptop is running Windows 11 22621.2428 and Desktop (RTLs_A97LE_PC) is running Windows 10 19045.3570.

I can also log into the Cloud on a browser--no problem there. I only use Sync with BT Cloud.

I will try my other two desktops which are also on Windows 11 tomorrow but so far it all seems o.k.

BT Cloud 2212.33

Re: BT Cloud 22.12.33 not working

Ian113 — Thu, 02 Nov 2023 23:03:06 GMT

Steephill,

I used - https://btcloud.bt.com/ for login page , entered Id & Password and got error message below, clicked on the down arrow on the far right , this brought up a option "Sign In" clicked on that and it signed me in .

Still can't login to My BT to see bill or manage accounts and BT Cloud Desktop still showing error and not syncing

Ian

Re: BT Cloud 22.12.33 not working

martinclayden — Fri, 03 Nov 2023 07:41:53 GMT

Interesting, perhaps it works for you as you only use Sync - I backup multiple folders. Also cannot log in to MY BT.