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Xbox Ultimate ended early?

jollypop2008 — Sat, 25 Nov 2023 09:00:55 GMT

Hi,

we are currently on fibre 500 and got xbox live for free. once i redeemed it, the email said it wouldn’t run out until feb but its already ended.

am i missing something or is this an error?

thanks!

DavidM — Sat, 25 Nov 2023 10:59:38 GMT

Hi @jollypop2008 and welcome to our community.

Thanks for posting about your Xbox game pass. I can look into this for you. Please check your inbox for my message and drop me over the details.

Cheers

David

JohnC2 — Fri, 08 Dec 2023 12:48:14 GMT

Hi @jollypop2008, thanks for getting in touch and the Xbox team has told me they've been in touch with you and resolved this now for you.

Cheers

John