This topic

Re: BT Anti Virus Switched from Norton

mike_pilbeam — Sat, 25 Nov 2023 18:30:51 GMT

I have this exact same problem. I am running windows 10 pro. I have removed Norton (previously supplied by BT protect) and also run the mcafee MCPR tool. However when I select the Manage button on the mybt Security>Your Security>BT Virus protect screen it redirects to the Mcafee page shown above? There is no button to click or a download starting. I also notice the mybt site still referrs to McAfee in various places.

Can you advise please?

Many thanks

Re: BT Anti Virus Switched from Norton

NeilO — Sat, 25 Nov 2023 19:21:45 GMT

@mike_pilbeam I'm sorry about that, can you try clearing your cookies and cache? There was a problem on Thursday that was resolved. Let me know if you need any further help?

Thanks

Neil

Re: BT Anti Virus Switched from Norton

mike_pilbeam — Sun, 26 Nov 2023 07:52:24 GMT

I tried clearing cache and cookies but the same result. The mcafee window that pops up, has correct details from when I was running it before Norton replaced it a year or so ago?

Any other pointers?

Many thanks

Re: BT Anti Virus Switched from Norton

DavidM — Sun, 26 Nov 2023 09:55:01 GMT

Thanks for trying that @mike_pilbeam

We'll be happy to take a closer look at this for you. Check your inbox for my message and drop me over the details.

Cheers

David