This topic

Game pass ultimate billing hasn't switched back

Teaser — Sat, 25 Nov 2023 10:00:26 GMT

So I seem to have the age old problem of my 12 month free GPU period ending, but my Microsoft account still showing "Purchased from BT/EE" so I can't manage it. Auto renewal was definitely turned off and I only have the option to add game pass via the BT site.

Any ideas about next steps for sorting this?

Had a look through the contact options on the main site and I couldn't see anything relevant.

Re: Game pass ultimate billing hasn't switched back

DavidM — Sat, 25 Nov 2023 11:02:40 GMT

Hi @Teaser and welcome.

Thanks for posting about the gamepass, sorry you're having problems. I can help. I'll need some details so check your inbox for my message and drop me over a reply.

Cheers

David

Re: Game pass ultimate billing hasn't switched back

Teaser — Wed, 29 Nov 2023 16:03:31 GMT

Thanks David,

Sent that across a few days ago. Let me know if you need more info.

Re: Game pass ultimate billing hasn't switched back

JohnC2 — Wed, 29 Nov 2023 16:22:34 GMT

Hi @Teaser, I can see your details in our queue. Sorry for the delay but we're very busy at the moment and we'll be in touch as soon as we can.

Cheers

John

Re: Game pass ultimate billing hasn't switched back

JohnC2 — Fri, 08 Dec 2023 12:43:26 GMT

Hi @Teaser, thanks for getting in touch and the Xbox team has now been in touch with you and resolved this.

Cheers

John

Re: Game pass ultimate billing hasn't switched back

Teaser — Fri, 08 Dec 2023 13:01:03 GMT

Thanks John,

Unfortunately it still seems to be an issue. Could this be reopened and escalated please?

Re: Game pass ultimate billing hasn't switched back

Teaser — Tue, 12 Dec 2023 10:41:49 GMT

Seems to be all sorted now, thanks to everyone involved.

In case it helps anybody in the future, it was still stuck on the previous state even after my accounts being unlinked by the team at BT. Redeeming a 3 month code for game pass ultimate seemed to switch it back fully.

Re: Game pass ultimate billing hasn't switched back

PaddyB — Tue, 12 Dec 2023 10:44:22 GMT

Hi @Teaser,

Thank you for posting back to update the thread.

Thanks,

Paddy