https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/opted-out-to-BT-Wi-fi-support-not-able-to-help-online-myBT-link/m-p/2331027#M51093 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/211700">@JohnC2</a>&nbsp;</P><P>&nbsp;</P><P>Hi JohnC2,</P><P>I hope you're doing well. I'm experiencing an issue with my router suddenly acting as a hotspot and broadcasting 2 EE SSIDs. I visited BT and opted out of&nbsp; BT Wi-fi, but unfortunately, it didn't resolve the problem. I contacted support, but they were unable to fix the issue. Instead, they changed my custom SSID, which was quite frustrating. I lodged a complaint, but it hasn't been resolved yet. They closed the complaint without resolving the issue or allowing me to opt-out of BT Wi-fi.</P><P>Could you please assist me or direct me to someone who can help?</P><P>Thank you!</P> Wed, 29 Nov 2023 23:05:28 GMT Harry1232 2023-11-29T23:05:28Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/opted-out-to-BT-Wi-fi-support-not-able-to-help-online-myBT-link/m-p/2331027#M51093 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/211700">@JohnC2</a>&nbsp;</P><P>&nbsp;</P><P>Hi JohnC2,</P><P>I hope you're doing well. I'm experiencing an issue with my router suddenly acting as a hotspot and broadcasting 2 EE SSIDs. I visited BT and opted out of&nbsp; BT Wi-fi, but unfortunately, it didn't resolve the problem. I contacted support, but they were unable to fix the issue. Instead, they changed my custom SSID, which was quite frustrating. I lodged a complaint, but it hasn't been resolved yet. They closed the complaint without resolving the issue or allowing me to opt-out of BT Wi-fi.</P><P>Could you please assist me or direct me to someone who can help?</P><P>Thank you!</P> Wed, 29 Nov 2023 23:05:28 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/opted-out-to-BT-Wi-fi-support-not-able-to-help-online-myBT-link/m-p/2331027#M51093 Harry1232 2023-11-29T23:05:28Z