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BT Cloud not working

yjm — Sat, 02 Dec 2023 17:00:59 GMT

Hi, I have had a BT account for many years but noticed that the BT Cloud has disappeared. How can I access it please?

The error messages is: Sorry there was a problem. Please try again later. Error code UN1.

I have seen many similar posts, but not a successful reply. Can anyone help?

Thanks

imjolly — Sat, 02 Dec 2023 17:05:03 GMT

Did you previously have an active BT CLOUD account as new accounts are no longer available

yjm — Sat, 02 Dec 2023 20:35:03 GMT

Hi, yes, I have had BT cloud for many years, all my photos are saved on it.

Chrissieh — Tue, 05 Dec 2023 17:27:15 GMT

If the link doesn't work try typing into search box: error UN1

It has been an ongoing issue for weeks but seems to have been fixed today. A lot of people are reporting it's now working - including me.

yjm — Tue, 05 Dec 2023 22:55:48 GMT

Thank you for the heads up @Chrissieh, I am back in!!

DavidM — Wed, 06 Dec 2023 09:25:30 GMT

Thanks for letting us know this is sorted or you both @yjm and @Chrissieh . I appreciate you taking time to update us here.

Cheers

David