This topic

Content partners

JB1976 — Sun, 03 Dec 2023 13:11:26 GMT

I'm trying to claim my x box game pass but can't see the content partners section on the website.

I only have one account and have paid my first bill

Thank you

Re: Content partners

imjolly — Sun, 03 Dec 2023 13:18:13 GMT

is your order shown as completed in MYBT? when was activation?

you must use pc/laptop not the app

Re: Content partners

JB1976 — Sun, 03 Dec 2023 13:40:39 GMT

Activation was a few months ago and yes using PC. Thank you

Re: Content partners

imjolly — Sun, 03 Dec 2023 13:44:38 GMT

then I think you will need mod help they will post here

Re: Content partners

DanielS — Sun, 03 Dec 2023 15:27:42 GMT

Hi @JB1976,

Thank you for taking the time to join our Community and post up.

I'm sorry to see that this isn't fixed for you yet. I've sent you a private message where you can reply back to my team on.

It will take us a few days to get back in touch with you afterwards but we will do all we can to help you.

Thank you
DanielS

Re: Content partners

JohnC2 — Fri, 08 Dec 2023 08:39:52 GMT

Hi @JB1976, I sent you a Private Message on Wednesday as I couldn't reach you. Please would you check and reply with the further information requested so I can get this raised for you.

Cheers

John

Re: Content partners

JohnC2 — Fri, 15 Dec 2023 15:02:44 GMT

Hi @JB1976, the bt.com team have checked and said your 'Content partners' section is now available. Please will you check and if possible check on another PC/laptop if it's not showing.

Let me know how you get on.

Cheers

John

Re: Content partners

JB1976 — Fri, 15 Dec 2023 16:33:05 GMT

Whereabouts should it be kn Mybt?

Re: Content partners

JohnC2 — Fri, 15 Dec 2023 19:34:49 GMT

Hi @JB1976, log into your BTID and choose the 'Your products' tab like below.

Then you will see the 'Content Partners' section at the bottom like the screenshot below.

Cheers

John

Re: Content partners

JB1976 — Sat, 16 Dec 2023 15:22:58 GMT

Brill! Thank you very very much. It works!

Re: Content partners

RobbieMac — Sat, 16 Dec 2023 16:34:20 GMT

Great to see the advice @JohnC2 gave you has got you sorted @JB1976

I'll let him know you've posted back 🙂

Robbie