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BT Cloud and Pixel 8

Solution400 — Tue, 05 Dec 2023 14:01:46 GMT

I changed my phone to Pixel 8 and just noticed that BT Cloud is not running. I'm getting Error initializing app and a continuous vibration until I close the App. I registered for Beta testing, but something seems amiss as even if re-install I get the same message when initiating Getting Started.

Thanks

Re: BT Cloud and Pixel 8

NeilO — Tue, 05 Dec 2023 15:38:48 GMT

Hi @Solution400 Thanks for posting, that's a strange issue, have you tried rebooting your mobile by powering it off and on to see if that helps?

Thanks

Neil

Re: BT Cloud and Pixel 8

Solution400 — Tue, 05 Dec 2023 17:30:06 GMT

Yes, tried that before posting here. Not even getting to the stage of inputting BT Account. Odd one.

Re: BT Cloud and Pixel 8

JohnC2 — Tue, 05 Dec 2023 19:08:27 GMT

Hi @Solution400, thanks for trying that. Would you check the Cloud is working ok Login Page (bt.com) Just to confirm it is just the App.
Also do you have contacts to provide feedback to directly for the Beta testing?

Cheers

John

Re: BT Cloud and Pixel 8

Solution400 — Tue, 05 Dec 2023 19:33:22 GMT

Yes, it's working fine on laptop.

Trying to access BTCloud.com via Firefox, throws me back to Playstore. Really odd. No can't find any email for feedback. I can't ever remember seeing anything from them. It was Playstore that reminded me when I uninstalled.

Re: BT Cloud and Pixel 8

JohnC2 — Tue, 05 Dec 2023 19:39:34 GMT

Hi @Solution400, thanks for checking that out for me. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to see what we can find out on this for you.

Cheers

John