https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/My-bt-app-something-went-wrong/m-p/2334073#M51284 <P>Have you tried uninstalling and re-installing the app?</P> Mon, 11 Dec 2023 22:52:23 GMT gg30340 2023-12-11T22:52:23Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/My-bt-app-something-went-wrong/m-p/2334070#M51283 <P>Trying to access my btapp - keep getting error message of 'Something went wrong' I can log into the account on the website no problem- my wife is able to access mybt app on her phone no problem... I have Samsung S23</P> Mon, 11 Dec 2023 22:41:24 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/My-bt-app-something-went-wrong/m-p/2334070#M51283 Rowenis1 2023-12-11T22:41:24Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/My-bt-app-something-went-wrong/m-p/2334073#M51284 <P>Have you tried uninstalling and re-installing the app?</P> Mon, 11 Dec 2023 22:52:23 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/My-bt-app-something-went-wrong/m-p/2334073#M51284 gg30340 2023-12-11T22:52:23Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/My-bt-app-something-went-wrong/m-p/2334083#M51285 <P>Hi,</P><P>&nbsp;</P><P>Yes&nbsp; thanks- I've tried install uninstall multiple times. Strangely, I could still access the app on my old phone until yesterday when it required an update. After this, it took me to the log in screen again and I got the same error message. I've never been successful in logging in on my new phone. The password is definitely correct as it throws up incorrect password if I type something different in... really frustrating!</P> Tue, 12 Dec 2023 06:38:33 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/My-bt-app-something-went-wrong/m-p/2334083#M51285 Rowenis1 2023-12-12T06:38:33Z