https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Re-Parental-Controls-not-working/m-p/2335142#M51317 <P>Hi, having the same issue - parental controls not working. We recently switched to full fibre but that was a couple of weeks again and they are still not working. Never had this problem before upgrading, &nbsp;can you advise?</P> Fri, 15 Dec 2023 23:01:00 GMT MarkSlade 2023-12-15T23:01:00Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Re-Parental-Controls-not-working/m-p/2335142#M51317 <P>Hi, having the same issue - parental controls not working. We recently switched to full fibre but that was a couple of weeks again and they are still not working. Never had this problem before upgrading, &nbsp;can you advise?</P> Fri, 15 Dec 2023 23:01:00 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Re-Parental-Controls-not-working/m-p/2335142#M51317 MarkSlade 2023-12-15T23:01:00Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Re-Parental-Controls-not-working/m-p/2335229#M51320 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/325479">@MarkSlade</a></SPAN>,</P> <P>I am sorry that it's not working right for you.</P> <P>I would recommend calling in to get this sorted asap as it sounds like an issue at an account level since the change.</P> <P>Or, my team will help you. I'll send you a private message with some details that I'll need. However, it will take us about 5 working days to get back to you personally at the moment.</P> <P>Thank you</P> <P>DanielS</P> Sat, 16 Dec 2023 15:48:15 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Re-Parental-Controls-not-working/m-p/2335229#M51320 DanielS 2023-12-16T15:48:15Z