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EE TV app Extra

StewM — Mon, 15 Jan 2024 21:22:29 GMT

I am just looking at the EE TV app on my IPad. In “Device Management” it list all the devices which are registered. It states you can add up to 4 devices, but you can add up to 6 devices if you upgrade to EE TV app Extra with a link to see how.

First of all the link says nothing about upgrading but secondly, when the BT TV app was launched there were two versions and I have email saying I have the BT TV app Extra.

So, on the regrade to EE, has the app actually changed and presumably I now have EE TV app and there is an Extra to upgrade to?

Stew

Re: EE TV app Extra

zulu17 — Mon, 15 Jan 2024 21:35:19 GMT

No there are some errors with the IPad app (4 is the max plus the Apple TV device) .I did raise on forum before Christmas and they are expected to fix this and the absence of channel numbers on their next update,

Re: EE TV app Extra

zulu17 — Mon, 15 Jan 2024 21:37:05 GMT

@StewM

https://community.bt.com/t5/TNT-Sports-on-TV-Online-player/BT-TV-App-device-limit-4-or-6/m-p/2317282

Been a while

Re: EE TV app Extra

StewM — Mon, 15 Jan 2024 21:39:38 GMT

Thank @zulu17

Just checked the EE TV app on my iPhone and that’s saying the same?

Stew

Re: EE TV app Extra

StewM — Mon, 15 Jan 2024 21:41:23 GMT

@zulu17wrote:
@StewM
https://community.bt.com/t5/TNT-Sports-on-TV-Online-player/BT-TV-App-device-limit-4-or-6/m-p/2317282
Been a while

Must of missed that one @zulu17

@Stew

Re: EE TV app Extra

DarrenDev — Mon, 15 Jan 2024 22:33:42 GMT

Next iOS app update is later this week ... the fix should be in that.

Re: EE TV app Extra

StewM — Tue, 16 Jan 2024 06:53:25 GMT

@DarrenDev , thank you for clarifying.

Stew

Re: EE TV app Extra

zulu17 — Fri, 19 Jan 2024 10:24:30 GMT

the IOS update has appeared this week and has I believe cleared the App Extra issue and restored the channel numbers,

A couple of minor observations (believe Android and IOS) apps are similar wrt to this

1 Looks like the Last used data for the apps in device management is no longer captured and display updated , so for example my most recent registered device simply has a registration date whereas my other older registered devices have a registration date and a last used date showing although that last used date is not accurate as it doesn’t now get updated.

2 the Device management section on the app refers you to ee.co.uk/tvappmanage . That’s seems to redirect to https://ee.co.uk/help/tv-sport/manage-use which doesn’t seem to cover device management currently. @JordanTA

Re: EE TV app Extra

DarrenDev — Fri, 19 Jan 2024 10:36:48 GMT

Thanks @zulu17 - we hadn't spotted #1. It's as a result of a back end change. They're investigating now.

For #2 the help is still being reviewed/updated - I'll highlight your point to them.