This topic

BT/EE wifi on underground - can't connect?

Jarndyce — Wed, 17 Jan 2024 20:41:54 GMT

I've recently moved to BT and despite having the BT Wifi app, I can't connect to the EE wifi on London Underground stations.

It just asks for username and password, and my BT ones don't work.

My girlfriend who is also with BT can connect just fine. Her phone connects automatically. We both have iPhones.

Any ideas, please? It's incredibly frustrating.

Thanks

Re: BT/EE wifi on underground - can't connect?

Anonymous — Wed, 17 Jan 2024 21:53:24 GMT

What credentials are you using? Should be the one's you use to log into MyBT.

Re: BT/EE wifi on underground - can't connect?

David500 — Thu, 18 Jan 2024 09:34:41 GMT

@Jarndyce See here on how to connect https://ee.co.uk/help/mobile/manage-use/using-phone-features/wifi-on-the-london-underground

Do you have a BT/EE SIM in your iPhone? If yes it should connect automatically.

Re: BT/EE wifi on underground - can't connect?

Anonymous — Thu, 18 Jan 2024 10:03:22 GMT

Scratch what I said, looks like it doesn't use the BT/EE app.

Re: BT/EE wifi on underground - can't connect?

Jarndyce — Thu, 18 Jan 2024 16:50:35 GMT

No, but as a BT broadband customer, I should still have access (I can connect to EE wifi hotspots)

Re: BT/EE wifi on underground - can't connect?

David500 — Thu, 18 Jan 2024 18:43:27 GMT

@Jarndyce I assume your girlfriend has an EE SIM as she connects automatically? I've connected automatically with a BT SIM in an iPhone.

The link I gave above Says:

How do I connect to WiFi Coverage Boost?
Only devices with compatible EE SIMs can access the London Underground WiFi using EE WiFi hotspots. Follow the set-up instructions for your device below

So I would assume from this it's only available to mobiles with BT/EE SIMs. You could ask for clarification on the EE Community

Re: BT/EE wifi on underground - can't connect?

Jarndyce — Thu, 18 Jan 2024 19:07:27 GMT

Thank you, but that’s not correct.
EE and BT are going through a rebranding process, and my understanding is that the BT WiFi spots are now labelled EE.
I know several people who are BT customers but with non BT or EE sims who can use the underground WiFi.

Re: BT/EE wifi on underground - can't connect?

David500 — Thu, 18 Jan 2024 19:36:01 GMT

@Jarndyce That was my assumption and why I suggested posting on the EE Community for clarification.

Who are the providers of the non BT/EE SIMs that can connect?

Edit: Are they connecting to EE WIFi-Auto or EE WiFi