This topic

Unable to view bill in app

Jonnykenny — Thu, 18 Jan 2024 12:25:17 GMT

Hi, I’m unable to view my bills and usage in the app, there is an error message.. I can view in My BT from a browser but not in the app.

Re: Unable to view bill in app

NeilO — Thu, 18 Jan 2024 14:08:44 GMT

Hi @Jonnykenny What does the error message say?

Thanks

Neil

Re: Unable to view bill in app

Jonnykenny — Thu, 18 Jan 2024 14:11:05 GMT

Hi there, the message..

Sorry, there was a problem

Due to a temporary hitch at our end, we can't show your billing information at the moment. We're working hard to resolve this as soon as possible. Please try again later.

Re: Unable to view bill in app

NeilO — Thu, 18 Jan 2024 14:40:28 GMT

@Jonnykenny Thanks for getting back to me, I'll send you a private message so you can get in touch with your details and we'll be happy to help.

Thanks

Neil