How do I manage BT Virus Protect? When I click the Manage button, I get a server error

Elms — Tue, 23 Jan 2024 01:37:39 GMT

On this page of the BT website: https://my.bt.com/s/apps/appsmybt/#/broadband I am trying to manage BT Virus Protect, by clicking on the Manage button shown in the image below, but I get a server error, screenshot below.

This is the error I see when I click on the above Manage button:

I get the same error on the BT smartphone app (My BT App).

Do BT engineers read this website, and will they respond to such problems?

Re: How do I manage BT Virus Protect? When I click the Manage button, I get a server error

NeilO — Tue, 23 Jan 2024 11:10:09 GMT

Hi @Elms I've responded to your other thread, the error is due to your BT ID username not being in the format of an email address.

Thanks

Neil

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How do I manage BT Virus Protect? When I click the Manage button, I get a server error

Re: How do I manage BT Virus Protect? When I click the Manage button, I get a server error