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6 months free game pass failed after 2 months

DanSomer — Tue, 23 Jan 2024 20:42:37 GMT

After ages of trying to figure out how to use my free 6 months game pass, I finally managed and enjoyed nearly 2 months of my free period. Only to go on to my xbox today to find no game pass. I'm at a dead end of how yo fix this as bt states its still running but xbox says it has failed this month. Any help would be greatly appreciated?!

Re: 6 months free game pass failed after 2 months

PaddyB — Wed, 24 Jan 2024 09:36:39 GMT

Hi @DanSomer,

Thank you for posting and welcome to the Community. I'm sorry you aren't able to use your Game Pass Ultimate. I take it that your Broadband service is still with BT and you have placed any orders to cease or transfer your service to another provider? Do you have an outstanding balance against your BT Account?

If you send me your details, I'll be able to take a look at this for you.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: 6 months free game pass failed after 2 months

DanSomer — Wed, 24 Jan 2024 19:35:25 GMT

@PaddyB thank you, i have replied to you private message.

Bills upto date and 100% staying with bt not tried to swap away.