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Xbox game pass

Miller32 — Fri, 02 Feb 2024 13:39:14 GMT

I have upgraded to bt halo and had an email saying I can now claim my xbox game pass followed the email and I can see the content partner on my bt

Re: Xbox game pass

RobbieMac — Fri, 02 Feb 2024 16:05:16 GMT

Hi @Miller32

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you're having redeeming your Xbox game pass offer. When you log in you should see your account number on the top right hand corner. Do you have more than one account number associated with your BTID?

With the correct account number selected, choose products along the top. From there, scroll down past your listed products where you should see the content partner section underneath. Can you double check that please and post back to let me know?

Thanks,

Robbie

Re: Xbox game pass

Miller32 — Fri, 02 Feb 2024 17:18:45 GMT

Hi there is only one account number attached to my account and only one showing on mybt when I log in

Re: Xbox game pass

RobbieMac — Fri, 02 Feb 2024 17:29:10 GMT

Thank you for posting back @Miller32

Sorry again for the problems you're having redeeming the Xbox game pass. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie