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Xbox Game Pass 'Unable To Process Request'

MandM1 — Mon, 05 Feb 2024 18:27:50 GMT

Hi, had full fibre 500 fitted last week. Got the email on satturday saying I had 6 months xbox game pass.

When I naviagte to the link and accept the terms and conditions it says "Unable to process your request. Please try again." I've tried it several times.

Any help appreciated!

Re: Xbox Game Pass 'Unable To Process Request'

imjolly — Mon, 05 Feb 2024 19:41:27 GMT

If activation was just last week then you normally need to wait until 14 day cooling off has passed and your first bill has been paid. You need to use pc/laptop to access MYBT not the app

Do you have more than 1 BT account as that can cause problems?

Re: Xbox Game Pass 'Unable To Process Request'

MandM1 — Mon, 05 Feb 2024 19:54:59 GMT

No I just have the one account.

If I have to wait 14 days then thats fine, but the email says

"Your broadband package has Xbox Game Pass Ultimate 6 months included at no extra cost. You can start using it straight away"

So thats not straight away is it? Not your fault I know just frustrating!

Re: Xbox Game Pass 'Unable To Process Request'

imjolly — Mon, 05 Feb 2024 20:11:32 GMT

There are numerous posts similar to yours having received the misleading email just issued to quick