This topic

Cannot turn on Parental Controls

NiGhT_RaVeN13 — Tue, 06 Feb 2024 00:38:11 GMT

Don't know if anyone has come across this issue before, I was checking out the features I have with my broadband and decided to turn on Parental Controls to see how they work...however each time I try to enable it it brings back an error:

Server error please try again Error while saving your changes. Please try again

I've tried a few time and still no avail, wondering if there could be a server side issue with my account that I can't enable this feature.

Any advice/help would be appreciated 🙂

Re: Cannot turn on Parental Controls

NeilO — Tue, 06 Feb 2024 09:00:25 GMT

@NiGhT_RaVeN13 I'm sorry you're getting an error when managing your parental controls, we'll be happy to raise a fault to get it fixed. I'll send you a private message so you can get in touch with your details.

Thanks

Neil

Re: Cannot turn on Parental Controls

NiGhT_RaVeN13 — Tue, 06 Feb 2024 09:04:10 GMT

Neil, that’s great! You can send a message and I’ll forward my details to see what can be done.

Thanks

Re: Cannot turn on Parental Controls

NeilO — Tue, 06 Feb 2024 10:33:05 GMT

@NiGhT_RaVeN13 That should be with you now.

Neil