This topic

xbox ultimate offer, no content partner section in my products

n1cola — Sat, 02 Sep 2023 14:34:39 GMT

Hi, I received 6 months free game pass ultimate for xbox, but when I go in to 'my products' on my desktop, there is no "content partner" section?

Can anyone help?

Thanks in advance

Re: xbox ultimate offer, no content partner section in my products

imjolly — Sat, 02 Sep 2023 14:44:42 GMT

there are numerous posts about xbox offer have you tried search facility as probably find solution there

do you have more that 1 BT account as that will cause problems

Re: xbox ultimate offer, no content partner section in my products

n1cola — Sat, 02 Sep 2023 14:51:11 GMT

I have looked through the other posts but not found a solution. I have two accounts showing but don't know how to delete the old one?

Re: xbox ultimate offer, no content partner section in my products

imjolly — Sat, 02 Sep 2023 15:04:04 GMT

you can't and probably need mod help. I have asked mods for help and they will post here

Re: xbox ultimate offer, no content partner section in my products

n1cola — Sat, 02 Sep 2023 15:05:09 GMT

Thanks so much, really appreciate your help! I was on a call to BT and the service centre fire alarm went off just as I was explaining what the issue is! Hope they are all okay 🙂

Re: xbox ultimate offer, no content partner section in my products

NeilO — Sat, 02 Sep 2023 16:55:21 GMT

Hi @n1cola welcome to the community and thanks for posting. I'll send you a private message, reply with your details and the moderation team will be happy to help you claim the Game Pass.

Thanks

Neil

Re: xbox ultimate offer, no content partner section in my products

MrsHank84 — Tue, 06 Feb 2024 13:14:08 GMT

Hi Neil, could you help me with getting access to the games pass please?

ive registered a new bt id on the account but still having issues

thanks

Re: xbox ultimate offer, no content partner section in my products

NeilO — Tue, 06 Feb 2024 15:46:38 GMT

Hi @MrsHank84 I'm sorry, it's down for maintenance at the moment, try again after Friday.

Thanks

Neil

Re: xbox ultimate offer, no content partner section in my products

MrsHank84 — Tue, 06 Feb 2024 15:48:08 GMT

thanks Neil, i'll try that 🙂