This topic

Re: Parental Controls not working

Paul45 — Mon, 12 Feb 2024 13:31:16 GMT

Hello I have the same issue.

everything has worked correctly for years and suddenly nothing is being blocked.

can someone contact me please? I’ve tried all the forum answers, the telephone help but nothing works

thanks

Re: Parental Controls not working

Keith_Beddoe — Mon, 12 Feb 2024 14:10:35 GMT

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

Re: Parental Controls not working

NeilO — Mon, 12 Feb 2024 15:19:06 GMT

Hi @Paul45 welcome to the community and thanks for posting. I'm sorry you're having problems with your parental controls. Are you using a VPN or an Apple device with private wifi address or private relay features enabled?

Thanks

Neil

Re: Parental Controls not working

Paul45 — Mon, 12 Feb 2024 15:35:48 GMT

hi Neil

Thanks for quick reply. iPhone with private relay. Is that interfering?

thanks

Re: Parental Controls not working

NeilO — Mon, 12 Feb 2024 15:54:46 GMT

@Paul45 It can cause problems as parental controls can't identify the device via its MAC address, you could try turning it off on your iPhone to see if helps.

From the Lock Screen, swipe up to access the Home Screen

Tap Settings

Tap Wi-Fi
Tap the information button next your network

Move the switch to the off position, for Private Wi-Fi Address (iOS 14) or Private Relay (iOS 15)

Thanks
Neil

Re: Parental Controls not working

Paul45 — Mon, 12 Feb 2024 16:45:36 GMT

You’ve done it! Thanks Neil. That’s over a week of googling trying to figure out what’s going on.

thanks again

Paul

Re: Parental Controls not working

PaddyB — Mon, 12 Feb 2024 19:17:31 GMT

Hi @Paul45,

Thank you for posting back. I'm glad that's working for you.

Thanks,

Paddy