https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud/m-p/2348679#M51679 <P>Unable to view or retrieve any of my photos all greyed out , Had cloud for many years any help please<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20240216_115246_BT Cloud.jpg" style="width: 624px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/83594i2C762A593AD626A6/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot_20240216_115246_BT Cloud.jpg" alt="Screenshot_20240216_115246_BT Cloud.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20240216_115332_BT Cloud.jpg" style="width: 624px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/83593iC102A906F34B199C/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot_20240216_115332_BT Cloud.jpg" alt="Screenshot_20240216_115332_BT Cloud.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20240216_120234_BT Cloud.jpg" style="width: 624px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/83595iDFB5A49F8C7A9CBB/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot_20240216_120234_BT Cloud.jpg" alt="Screenshot_20240216_120234_BT Cloud.jpg" /></span></P> Fri, 16 Feb 2024 12:03:34 GMT mrspg01 2024-02-16T12:03:34Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud/m-p/2348679#M51679 <P>Unable to view or retrieve any of my photos all greyed out , Had cloud for many years any help please<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20240216_115246_BT Cloud.jpg" style="width: 624px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/83594i2C762A593AD626A6/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot_20240216_115246_BT Cloud.jpg" alt="Screenshot_20240216_115246_BT Cloud.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20240216_115332_BT Cloud.jpg" style="width: 624px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/83593iC102A906F34B199C/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot_20240216_115332_BT Cloud.jpg" alt="Screenshot_20240216_115332_BT Cloud.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20240216_120234_BT Cloud.jpg" style="width: 624px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/83595iDFB5A49F8C7A9CBB/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot_20240216_120234_BT Cloud.jpg" alt="Screenshot_20240216_120234_BT Cloud.jpg" /></span></P> Fri, 16 Feb 2024 12:03:34 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud/m-p/2348679#M51679 mrspg01 2024-02-16T12:03:34Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud/m-p/2348769#M51680 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/4082">@mrspg01</a></SPAN>,</P> <P>Thank you for posting. I'm sorry you can't access your pictures. If you send me the details, I'll get my colleagues in the Cloud team to investigate.</P> <P>I&nbsp;have sent you a private message with instructions on how to contact the team.&nbsp; You can access your messages via the envelope icon at the top right of the screen, or click on this link,&nbsp;<A href="https://community.bt.com/t5/notes/privatenotespage" target="_blank"><U>Private messages</U></A></P> <P>Thanks,</P> <P>Paddy</P> Fri, 16 Feb 2024 14:50:56 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud/m-p/2348769#M51680 PaddyB 2024-02-16T14:50:56Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud/m-p/2349601#M51701 Any progress ? Why has thread been moved ? Tue, 20 Feb 2024 09:39:26 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud/m-p/2349601#M51701 mrspg01 2024-02-20T09:39:26Z