This topic

Parental Controls - on when they're off..!

cordycordy — Sat, 24 Feb 2024 08:39:40 GMT

Hi all, I am having issues with Parental Controls.

When I turn them off in the App, they are ineffective, in that all sites are still blocked on various PCs/laptops.

However, I can access blocked sites on my mobile (all devices are using the same hub).

And conversely, if Parental Controls are switched on, I can still access blocked sites on my mobile when I shouldn't be able to, and I am unable to access blocked sites on my PC/laptops.

I have tried a hub factory reset(twice) with no luck. Any ideas please?

Re: Parental Controls - on when they're off..!

cordycordy — Thu, 29 Feb 2024 07:20:24 GMT

I'm still having this issue... is anyone able to help please? Could it be a faulty hub issue? How can I determine how old my hub is? Thanks in advance

Re: Parental Controls - on when they're off..!

MrBear — Thu, 29 Feb 2024 09:18:13 GMT

I was told by the helpdesk (150) on the 27th Feb that there is a known issue with Parental Controls settings not getting applied in the network properly, meaning that MyBT reports that they're applied, but the router/hub or whatever network elements need to be updated actually aren't. They told me that they'd just had a helpdesk briefing about it, and that their advice is to leave your settings "as is" and they will be automatically re-applied in the network when the issue is resolved. They also said that customers will receive a message when this happens (didn't elaborate as to what type of message or how).

Still ongoing though, and no comms about it.

Re: Parental Controls - on when they're off..!

cordycordy — Sat, 02 Mar 2024 06:39:21 GMT

Thanks MrBear! Mine still not working... very frustrating...