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Unlinking BT and Xbox Game Pass

mrwedders — Sat, 24 Feb 2024 16:35:44 GMT

Hi, looking for some help with this (like so many others it seems!)

I got 500mb a year ago so had 6 months of Game Pass. Had a lot of hassle activating this, multiple long phone calls trying to get my account fixed.

The 6 months has definitely ended now, and I assume I'm using subscription time I had accrued prior to activating it.

My Game Pass account still shows as managed by BT/EE, I am unable to redeem a subscription code with Microsoft, and I can see no mention of Game Pass anywhere in MyBT.

Can anyone help me get control of my Game Pass subscription back?

Thanks!

Re: Unlinking BT and Xbox Game Pass

imjolly — Sat, 24 Feb 2024 17:44:12 GMT

You are going to need mod help . I have asked them for assistance and they will post here

Re: Unlinking BT and Xbox Game Pass

RobbieMac — Sat, 24 Feb 2024 18:13:20 GMT

Hi @mrwedders

Welcome to the BT Community and thanks for posting!

I am sorry that your Xbox game pass is still showing as linked with us. I understand the offer period has ended now. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie