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Unlink Xbox/MS account from BT/EE

Yatala — Sun, 25 Feb 2024 20:23:28 GMT

Previously I've paid for my Gamepass subscription via my BT account. I'm no longer a BT customer however logging into my Microsoft account advises me that my payment and account is still managed by BT/EE. How can I go about removing this connection so I can pay again via my own methods?

Regards

Re: Unlink Xbox/MS account from BT/EE

Anonymous — Mon, 26 Feb 2024 07:30:43 GMT

@Yatala

Hopefully one of the mods will pick this up for you.

The only other way round it I have ever found (assuming you do not have a currently active pass), is to buy a code (like a code for a month of Ultimate) and enter it into an Xbox app on PC or on the console itself.

That will not work if you have a current pass linked to BT/EE.

Re: Unlink Xbox/MS account from BT/EE

NeilO — Mon, 26 Feb 2024 10:44:39 GMT

Hi @Yatala I'll send you a private message in a moment so you can send over your details and we'll be happy to help.

Neil

Re: Unlink Xbox/MS account from BT/EE

Mattis2009 — Thu, 14 Mar 2024 13:24:53 GMT

Hi Im having the exact problem too, would you mind helping me out?

Thanks in advance!

Re: Unlink Xbox/MS account from BT/EE

Mattis2009 — Thu, 14 Mar 2024 13:25:36 GMT

Hi Im having the exact problem too, would you mind helping me out?

Thanks in advance!