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Problem using BT Parental Controls

RWLondon1 — Thu, 29 Feb 2024 14:40:32 GMT

Hi David,

I'm having the same issue - there is no Manage my Extras button and the link to parental controls doesn't work - and the instructions on how to set it up haven't been updated since the BT logo was updated years ago:

https://www.bt.com/help/security/how-to-keep-your-family-safe-online-with-bt-parental-controls-an#settingup

Please can you help?

Thanks

Re: Problem using BT Parental Controls

RobbieMac — Thu, 29 Feb 2024 14:41:49 GMT

Hi @RWLondon1

Welcome and thanks for your post! I have moved your post to start your own discussion as the thread you posted on has already been marked as solved.

I am sorry for the problems you're having with Parental Controls. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie