This topic

Error Message MBB3-04

staker — Thu, 22 Feb 2024 06:50:58 GMT

I'm getting error MBB3-04 when i try to view my BT Cloud contents, can you please advise what I do to rectify the problem.

BT Cloud error code MBB3-04

highnoon1966 — Sun, 26 Nov 2023 15:26:03 GMT

Since migrating my broadband from BT to EE I am unable to log onto my BT Cloud account, I keep getting a "sorry there way aproblem, please try again later. Error code MBB03-04" message. I thought people who migrated would still keep ther BT Cloud access or is it some other unrelated issue?

Re: Error Message MBB3-04

kema01 — Thu, 22 Feb 2024 09:00:36 GMT

Same problem any solutions?

Re: Error Message MBB3-04

staker — Thu, 22 Feb 2024 14:39:39 GMT

Kema01 I've heard nothing yet but others who have queried similar (but not quite identical errors) have received responses by PM so I hope we get a similar response.

Re: Error Message MBB3-04

kema01 — Thu, 22 Feb 2024 15:21:28 GMT

Fingers Crossed.

I deleted my widows BT cloud program, but now get "503 Service Unavailable No server is available to handle this request." when I try to download the latest version. Another problem!!!

Re: Error Message MBB3-04

DavidM — Thu, 22 Feb 2024 16:30:47 GMT

Hi @staker and @kema01 and thanks for the posts.

Sorry you're having problems with your Cloud access. I'm sure we can help. I've dropped you both a private message so you can get in touch so please send over the details and we'll take it from there.

Cheers

David

Re: Error Message MBB3-04

staker — Thu, 22 Feb 2024 16:57:22 GMT

@DavidM Thanks for your response but further action doesn't seem to be necessary as I've just logged in with no problems. Don't know why it didn't work before or why I got the error message, nothing's changed and I've done nothing but everythings seems to be now working fine. Your offer of assistance though was very much appreciated.

@kema01 Hope your problem gets as easily resolved as mine!

Re: Error Message MBB3-04

DavidM — Thu, 22 Feb 2024 17:27:34 GMT

Thanks for the update @staker .

Cheers

David

Re: BT Cloud error code MBB3-04

VKB — Sun, 25 Feb 2024 16:31:59 GMT

Got this error just now (Feb 25th). Was there a resolution to this?

Re: Error Message MBB3-04

stephen3252 — Mon, 26 Feb 2024 16:58:47 GMT

I am also getting error message MBB3-04 when trying to launch BT cloud on my PC - how do you solve this

Thanks

Re: Error Message MBB3-04

kema01 — Mon, 26 Feb 2024 17:35:09 GMT

Hi this problem has been raised to level 3 tech support who are investing.

Re: Error Message MBB3-04

staker — Mon, 26 Feb 2024 22:17:44 GMT

That's good to know that BT are finally acknowledging that there is a problem and are working on it.

I still get the occasional error message but almost always before 8am, but if I immediately try to log in again, I then get logged in ok. After 8am I have no problems at all.

Re: BT Cloud error code MBB3-04

welsmad — Tue, 27 Feb 2024 18:38:13 GMT

I've been getting the same error for several days. As this product isn't open to new subscribers I'm concerned this might be the beginning of the end!

Re: BT Cloud error code MBB3-04

DavidM — Tue, 27 Feb 2024 19:09:17 GMT

Hi @highnoon1966, @welsmad and @VKB and thanks for posting.

Sorry you're all seeing this error message. We can raise this with our Cloud specialists to look into for you. Check your inbox for my message and drop me over your details.

Cheers

David

Re: BT Cloud error code MBB3-04

VKB — Tue, 27 Feb 2024 19:52:54 GMT

@DavidM

I actually managed to bypass this error by clicking on an old URL which pointed to my vault

Re: BT Cloud error code MBB3-04

DavidM — Tue, 27 Feb 2024 20:00:34 GMT

Thanks for that @VKB .

Cheers

David

Re: Error Message MBB3-04

Sare26 — Tue, 27 Feb 2024 20:00:45 GMT

I am also having the same problem. Was there a solution or is it a work in progress ?

Re: Error Message MBB3-04

kema01 — Tue, 27 Feb 2024 21:43:10 GMT

Currently being investigated by BT.

Re: BT Cloud error code MBB3-04

BrianJSmith — Tue, 27 Feb 2024 22:00:11 GMT

Hi I am also getting this error today. My last upload was to cloud was 4 months ago though I have a monthly routine to log on and navigate around in order to keep the account running. Had no problem a month ago.

regards Brian

Re: BT Cloud error code MBB3-04

Chris179 — Tue, 27 Feb 2024 22:24:36 GMT

Also getting this error code for last 2 Days.

chris