This topic

Can’t redeem Xbox gamepass

Bainesforth — Wed, 28 Feb 2024 20:13:30 GMT

Hello, I can’t redeem my 1 year free gamepass offer. When I go to redeem it I get to the add gamepass section then it says the page is down for maintenance but it’s been like that for a few days. How can I redeem it before the 14 days window is up and I lose it.

Re: Can’t redeem Xbox gamepass

RobbieMac — Thu, 29 Feb 2024 08:25:23 GMT

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you're having redeeming your Xbox Game Pass offer. Give our guides in the helpdesk a shout on 0330 1234 150 who'll be able to help you out. Feel free to post back and let me know how you get on chatting with them.

Thanks,

Robbie

Re: Can’t redeem Xbox gamepass

hroft6 — Thu, 29 Feb 2024 19:34:09 GMT

hi, did you manage to solve this problem? I have the same problem for three days now

Re: Can’t redeem Xbox gamepass

imjolly — Thu, 29 Feb 2024 19:55:04 GMT

Have you tried phoning CS 03301234150 for assistance

When was your activation date?

Re: Can’t redeem Xbox gamepass

Bainesforth — Thu, 29 Feb 2024 22:30:18 GMT

tried the phone number on t just takes me to broadband connection issues. No use at all.

Re: Can’t redeem Xbox gamepass

DanielS — Fri, 01 Mar 2024 09:30:24 GMT

Hi @Bainesforth,

You should be able to get through to our Customer Services team or billing team who can help with this.

If you dial again, press 1 and 1 that should get you through to billing. Or press 1 and then 3 to get through to our order team.

Let me know how you get on please.

Thanks

DanielS

Re: Can’t redeem Xbox gamepass

hroft6 — Fri, 01 Mar 2024 10:39:25 GMT

I just solved the problem, I wrote to support using live chat and explained the situation and they sent me an Xbox Game Pass activation code by email