This topic

Parental Controls not working

Den6112 — Mon, 04 Mar 2024 05:57:47 GMT

Morning all. First time poster but I’ve found myself reading these forums for help a few times.
I’ve seen threads about my issue before, however they all seemed to be solved through direct message so I’m not sure what the fix was.

ever since upgrading to full fibre I have been unable to use the parental controls in my account. I can still apply them, and I still get an email saying it’s been done but they aren’t effective. I’ve done the standard steps of rebooting the router etc…….

could anyone share how to get them working again?

Re: Parental Controls not working

jondp — Tue, 05 Mar 2024 10:20:35 GMT

Posted on another but here too....

I have had the same problems for a couple of weeks....I have had it confirmed that it is a CENTRAL BT issue with Parental Controls but this is not widely known by the call handlers....it does not matter what you do to your settings, no changes are actioned, even though you receive notifications to advise that you have made changes.

The call handlers have gone through loads of checks, reboots, etc and on both occasions that I went through this, they eventually found out from a colleague that its been know about for a while and 'they are sorting it'....the initial estimated fix date that I was given was the 28th Feb, but its still not fixed....

Re: Parental Controls not working

Den6112 — Tue, 05 Mar 2024 10:23:03 GMT

Thanks very much @jondp
I’ve been searching for an answer on what settings to change but I won’t waste my time now!

Re: Parental Controls not working

PaddyB — Tue, 05 Mar 2024 12:34:01 GMT

Hi @Den6112 and @jondp,

Thank you for posting. I'm sorry if you're Parental Controls aren't working. If you send me the details, I'll get this investigated.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Parental Controls not working

Saxo — Thu, 07 Mar 2024 14:12:20 GMT

@PaddyB can you confirm the truth of @jondp 's statement that this is a BT systems issue? Apart from wasting people's time trying to resolve the problem locally, if users are currently unable to activate Parental Controls (but are being given the impression from messages that they have done so), isn't that a safety issue that BT should be making customers aware of?

Re: Parental Controls not working

funkyoptions — Thu, 07 Mar 2024 15:58:05 GMT

Bt parental control is useless doesn’t work at all .. they don’t resolve anything even ask you to send private message but they never read or reply.

what a waste by BT someone should sue them for safety concern

Re: Parental Controls not working

DavidM — Thu, 07 Mar 2024 16:01:54 GMT

Hi @funkyoptions and thanks for the post.

We deal with cases in turn. I've checked our queue and we have your details. Once you reach the top one of the moderators will be in touch. It won't be long.

Cheers

David

Re: Parental Controls not working

funkyoptions — Tue, 12 Mar 2024 17:19:30 GMT

One week is gone since asked the solution and NOTHING SORTED yet .. other provider give one click solution throught their router and BT seems to be living in 1990

BT is there an solution

Re: Parental Controls not working

Monty_jon — Wed, 13 Mar 2024 15:59:01 GMT

I've had the same problem since mid Feb

I've contacted BT by phone and via chat (lots of times). In fact I've spent over 4 hours on chat, still not fixed!

Re: Parental Controls not working

jondp — Fri, 15 Mar 2024 16:37:25 GMT

It looks like this might have now been fixed!!!

You may need to log out and back in again...

It might take a few minutes for the changes to take effect, but they do actually now take effect!

Unfortunately, it has wiped my previous settings, but I can recreate those.