This topic

MyBT Parental Controls not restricting access

logunbay — Tue, 05 Mar 2024 17:59:00 GMT

Hello,

It appears that Parental controls configured via Security in MyBT isnt working as expected. Sites and contents that I have blocked via the configuration options do not have any effect. It was all good until about a week ago. Please help as I no longer able to restrict sites my children can access.

Thanks

Re: MyBT Parental Controls not restricting access

JohnC2 — Wed, 06 Mar 2024 09:39:57 GMT

Hi @logunbay, welcome to the community and sorry the Parental Controls are not working for you.
The controls were working ok last week so has anything changed? ie have you changed your package?
Check that the BT DNS settings are still used: How to check your DNS settings | BT Help
Cheers

John

Re: MyBT Parental Controls not restricting access

logunbay — Wed, 06 Mar 2024 10:13:26 GMT

Hello John,

Thanks for responding.

I'm not aware of any changes over the last week. The router and everything else haven't changed.

I followed the link you sent regarding DNS and I saw two values - the default IP 192.168.1.254 and another fe80::64fe::3bff::fe8a.

Is it supposed to be there?

Re: MyBT Parental Controls not restricting access

JohnC2 — Wed, 06 Mar 2024 10:38:59 GMT

Hi @logunbay, thanks for checking that for me.
Are you using a Mac device?
The 192. address is correct. I'm not sure about the other value.

Cheers

John

Re: MyBT Parental Controls not restricting access

logunbay — Wed, 06 Mar 2024 10:41:00 GMT

Yes...I'm using a Mac book.

Re: MyBT Parental Controls not restricting access

JohnC2 — Wed, 06 Mar 2024 10:49:08 GMT

Hi @logunbay, would you remove the fe80 address and then check to see if the controls work ok after that?

Cheers

John

Re: MyBT Parental Controls not restricting access

Saxo — Thu, 07 Mar 2024 14:03:08 GMT

Why are you responding in this way when others have posted here, over a period of weeks, to say that BT have acknowledged that there is a fault with their systems? You appear to just be wasting people's time.

Re: MyBT Parental Controls not restricting access

logunbay — Thu, 07 Mar 2024 17:39:19 GMT

Hello,

Apologies for the delayed response - I was away from home.

I'm unable to remove the fe80 address - it only allows me to edit the 192 address.