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BT Broadband Fibre Halo 3 with BT Cloud and move to EE

David500 — Thu, 07 Mar 2024 23:15:49 GMT

I phoned BT to see if I could re contract our broadband, with a year left on the minimum term, to avoid the 31 March price increase but the only offer was more expensive than the price increase. I then asked about moving to EE but was told that as I have BT Cloud we could be moved over as EE doesn’t have an equivalent. I said that when you moved to EE with BT Cloud it was staying with BT and not being moved but still no. I phoned a few days later to see if I was given the same information that I couldn’t move to EE.

I've seen posts where some have moved and initially had problems with BT Cloud, but nothing about not being able to move. Could a anyone please confirm the current situation with moving to EE with BT Cloud?

Re: BT Broadband Fibre Halo 3 with BT Cloud and move to EE

chrisjp — Thu, 07 Mar 2024 23:21:00 GMT

Unfortunately, re-contracting in advance of BT's March price rises does not make you immune to them. I re-contracted last December and was warned then that I'd still suffer the price rise this March. BT must be one of the few companies that considers a "fixed price " contract to allow yearly price increases!

Re: BT Broadband Fibre Halo 3 with BT Cloud and move to EE

David500 — Thu, 07 Mar 2024 23:27:53 GMT

As you re-contracted in December you will get the March increase. But if you start a new contract or re-contract in March you don’t get the price increase in April.