This topic

Parental controls not working for over 2 Weeks!

Monty_jon — Fri, 08 Mar 2024 15:21:02 GMT

I have not had any parental controls working for over two weeks on any device.

I contacted customer help, and raised a complaint.

They tell me it’s a nationwide issue.

Is anyone else having problems with it?

Re: Parental controls not working for over 2 Weeks!

stevecora — Fri, 08 Mar 2024 15:24:47 GMT

Had the same issue, was told the same thing by the guides, known problem etc, controls were stuck for 4 days. However once the moderators (DanielS) at Enniskillen looked at this, it was fixed in 24 hours.

Re: Parental controls not working for over 2 Weeks!

Monty_jon — Fri, 08 Mar 2024 15:42:17 GMT

How do I get in touch with moderators?

And why can't BT complaints help?

Re: Parental controls not working for over 2 Weeks!

joannasa — Fri, 08 Mar 2024 15:55:44 GMT

Same for me. Not fixed yet but if you email BT, rather than rely on Chat, someone tries various things in the background and you get a reference number.

Re: Parental controls not working for over 2 Weeks!

stevecora — Fri, 08 Mar 2024 16:01:39 GMT

The moderators work through the community board and should reach out to you, once you're in contact they will sort you out.

Re: Parental controls not working for over 2 Weeks!

Monty_jon — Fri, 08 Mar 2024 20:53:35 GMT

Yes, I have the reference number, but don't seem to be getting anywhere

Re: Parental controls not working for over 2 Weeks!

DanielS — Sat, 09 Mar 2024 14:59:28 GMT

Hi @Monty_jon,

I am so sorry that this is still ongoing.

It's important that we get this fixed for you.

I'll send you a private message so you can reply back to my team.

Thanks for the mention too @stevecora

DanielS

Re: Parental controls not working for over 2 Weeks!

Monty_jon — Tue, 12 Mar 2024 13:27:59 GMT

Two more calls to BT ans still not working, not good!

Re: Parental controls not working for over 2 Weeks!

RobbieMac — Tue, 12 Mar 2024 15:28:11 GMT

Hi @Monty_jon

Thanks for posting back.

I have responded to your private message. Please reply with the info and we'll pick up and get you sorted that way.

Thanks,

Robbie