This topic

Xbox Ultimate Game Pass Issue - System down down for maintenance

lp62 — Sun, 03 Mar 2024 20:38:33 GMT

I am receiving the following message, "We're sorry the system is down for maintenance, you can submit your activation request by calling us on 0330 1234 150 choose option 1 and then option 2".

When I tried to call the number, it took me to a faults line which is not the issue. I have one week left to claim the xbox game pass.

When will the system be back up and running? and is there an alternative way I can claim this pass?

Xbox Games Pass Issues "Unable to process your request. Please try again."

ACULED — Fri, 23 Feb 2024 14:40:11 GMT

I've been connected to a new BT package for near a week now and recently recieved an email with instuction on how to claim the 6 month game pass via the "my products" section on the website. However, trying daily to claim it .. 4-5 days later I'm still getting "Unable to process your request. Please try again." pop up ever time i try to claim.

The info told me i needed to claim this within the first 14 days of recieving the email.... so i dont want the time to expire before this is fixed. Any help or suggestions would be appriciated. Thankyou.

Re: Xbox Games Pass Issues "Unable to process your request. Please try again."

imjolly — Fri, 23 Feb 2024 15:06:33 GMT

This was a mod response to a similar post to yours

it's down for maintenance at the moment and you'll be able to claim after Tuesday 27th. I'm sorry for any inconvenience caused.

Re: Xbox Games Pass Issues "Unable to process your request. Please try again."

ACULED — Fri, 23 Feb 2024 16:59:56 GMT

Thanks for the reply. Can you link the said forum post so i can have a read please? Not sure why my post has been flagged as solved. Its not solved until i can actually claim the game pass on my account. Cheers.

Re: Xbox Games Pass Issues "Unable to process your request. Please try again."

imjolly — Fri, 23 Feb 2024 17:05:30 GMT

https://community.bt.com/t5/Bills-Packages/Content-Partners-section-missing-in-My-BT-Cannot-activate-xbox/m-p/2299451#M156794

Re: Xbox Games Pass Issues "Unable to process your request. Please try again."

ACULED — Fri, 23 Feb 2024 17:12:47 GMT

Cheers. Hopefully it'll work on the 27th. Will post back then.

Re: Xbox Games Pass Issues "Unable to process your request. Please try again."

ACULED — Wed, 28 Feb 2024 13:16:33 GMT

WEll this problem is still on going and not solved. Its now the 28th and the process is still bugging out. i now get this heads up about it being in maintenance and to call the number shown. So i call. Its a machine.... i go in circles and then the line cuts out and goes dead before i can even talk to anyone about anything.

Is there a mod in here that can sort this out?

Re: Xbox Games Pass Issues "Unable to process your request. Please try again."

DavidM — Wed, 28 Feb 2024 13:20:41 GMT

Hi @ACULED and thanks for posting.

I'm sorry you weren't able to get through on your call. I'm sure we can help you. I've dropped you a private message so send over the details and we'll take it from there.

Cheers

David

Re: Xbox Games Pass Issues "Unable to process your request. Please try again."

ACULED — Wed, 28 Feb 2024 13:34:46 GMT

now im getting this when i try to send you a reply to your personal message. nothing is highlighted and there is no html script in the reply ............

Re: Xbox Games Pass Issues "Unable to process your request. Please try again."

DavidM — Wed, 28 Feb 2024 13:56:53 GMT

I've sent you another short message @ACULED . Can you try replying to that?

Cheers

David

Re: Xbox Games Pass Issues "Unable to process your request. Please try again."

ACULED — Wed, 28 Feb 2024 14:35:08 GMT

sent a couple to you via private, they seem to have reached you this time?

Re: Xbox Games Pass Issues "Unable to process your request. Please try again."

DavidM — Wed, 28 Feb 2024 15:35:56 GMT

Hi @ACULED

We have your message and will be in touch soon. We deal with cases in turn but we'll get to you shortly.

Cheers

david

Re: Xbox Ultimate Game Pass Issue - System down down for maintenance

DavidM — Mon, 04 Mar 2024 08:57:19 GMT

Hi @lp62 and welcome to our community.

Sorry you're having problems claiming your xbox game pass. I can help. I'll need a few details so check your inbox for my message and drop me over the details.

Cheers

David

Re: Xbox Ultimate Game Pass Issue - System down down for maintenance

AmandaGeorge — Mon, 04 Mar 2024 21:23:32 GMT

Hi there, I'm having same issue could you help me too please 🙂

Re: Xbox Ultimate Game Pass Issue - System down down for maintenance

Jontym86 — Mon, 04 Mar 2024 21:50:06 GMT

Mines is now thankfully received and activated. @PaddyB thank you for your help hopefully everyone else gets activated.

Re: Xbox Ultimate Game Pass Issue - System down down for maintenance

Orion_ — Wed, 06 Mar 2024 10:20:53 GMT

Having the exact same issue as the rest. Not sure what is the actual issue but been trying to activate it for a while now with no luck.

Re: Xbox Ultimate Game Pass Issue - System down down for maintenance

Jontym86 — Wed, 06 Mar 2024 10:36:33 GMT

I rang through to customer service who were great. However the issue seems to be with whichever department actually has to contact xbox get the monthly sub setup charged to bt. Once I received my code its a 1 month basis and bt pickup the cost for the first 6 months so the issue seems to be with whoever arranges this. I have to say the customer service agent I got was understanding and honest and @PaddyB was great help who seemed to chase it up and get it over the line.

However bt definitely need to look into who's slacking in which department because there's so many customers having to come here to enquire as to why it can't be added easily.

Re: Xbox Ultimate Game Pass Issue - System down down for maintenance

nickisland — Wed, 06 Mar 2024 21:01:13 GMT

Hello everyone.

I am getting the same error trying to activate my free Xbox game pass for 6 months. After that I am happy to pay the lower price of £10 PM. BUT, same error message as others.

We're sorry the system is down for maintenance, you can submit your activation request by calling us on 0330 1234 150 choose option 1 and then option 2

Can anyone advise me. My free game pass that came with the Xbox expires in 2 days. BT happily promote Xbox is available but reading here there seems to be many issues. Am I missing something? I'm on the fibre Halo package.

thanks in advance

Re: Xbox Ultimate Game Pass Issue - System down down for maintenance

Orion_ — Wed, 06 Mar 2024 21:05:37 GMT

Seems to be an issue across the board. Weird how none of us can activate it really. Just waiting till somebody gets back to us and see how that goes.

Re: Xbox Ultimate Game Pass Issue - System down down for maintenance

Jontym86 — Wed, 06 Mar 2024 21:15:39 GMT

@All still waiting, call the number, option 1 then 2, explain the situation and ask them to escalate it to the xbox guys. That's where the issue lays with whoever dispatching or meant to be the codes.

I have received emails to have it manually sent to registered Microsoft xbox account. Ask for this when you get through to option 2.

Hopefully everyone gets their game pass before expiration as its advertised as part of the package we signed upto. But the customer service on option 2 are solid great help. 👍