This topic

Parental controls still blocking youtube

PaulF11 — Sat, 09 Mar 2024 16:58:07 GMT

A while ago we applied parental controls to YouTube.

We removed these controls recently but we are still unable to access YouTube on certain devices. iPhone and another smart phone can connect through the YouTube app.

TV is unable to connect through Amazon’s Fire 4K stick, Ipad is unable to connect through the safari browser but can through the app

Laptop unable to connect through Microsoft Edge

can anyone advise what is wrong?

I have cleared cache, and history, I have reset hub, fire stick etc but nothing works

Re: Parental controls still blocking youtube

RobbieMac — Sat, 09 Mar 2024 18:42:14 GMT

Hi @PaulF11

Welcome and thanks for your post!

I am sorry for the problems you're having with Parental Controls. We'll need to investigate this from network level. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Parental controls still blocking youtube

PaulF11 — Tue, 12 Mar 2024 16:30:01 GMT

@RobbieMac I replied on Saturday but have not heard back?
Still having issues with the parental controls blocking access.
Regards

Re: Parental controls still blocking youtube

Keith_Beddoe — Tue, 12 Mar 2024 17:09:42 GMT

@PaulF11

The moderators currently have a five working day response time, as they are a very small team.

If you change the DNS server addresses on the device you are trying to access YouTube on, to 8.8.8.8 and 8.8.4.4, then that should allow access until the issue is sorted.