This topic

BT TV Box Pro

lornagg — Thu, 13 Apr 2023 12:28:13 GMT

Can someone tell the address to this post code for BT repairs as it says it does not exist XX50 5NN

Thank you

Re: BT TV Box Pro

NeilO — Thu, 13 Apr 2023 14:41:28 GMT

Hi, @lornagg our returns warehouses use non-geographic postcodes that start with XX. Royal Mail will know where to deliver it to.

Thanks

Neil

Re: BT TV Box Pro

lornagg — Thu, 13 Apr 2023 19:57:17 GMT

Thank you Neil
lornagg

Re: BT TV Box Pro

lornagg — Fri, 14 Apr 2023 10:56:54 GMT

Hi Neil
I contacted Royal Mail and they said that they would not be able to come and collect the parcel from my address as it did not recognise the tracking code or the post code on the label.
Thanks
Lornagg

Re: BT TV Box Pro

lornagg — Fri, 14 Apr 2023 11:02:20 GMT

Sorry also wanted to say I cannot go to a post office as I suffer with disabilities.
Thanks
Lornagg

Re: BT TV Box Pro

DanielS — Fri, 14 Apr 2023 11:23:10 GMT

Hi @lornagg,

I am so sorry that this is happening. We've been using this address for years and the Post Office have been deliverying them to us. They're deliverying them to us daily right now so we know that they do recognise it. It's strange that they're not recognising it.

Could you try them again and if they still refuse to do it, let me know and I'll send you a private message.

Thanks
DanielS

Re: BT TV Box Pro

lornagg — Fri, 14 Apr 2023 12:03:08 GMT

Ok Daniel
Will try them again and let you know .
Thanks
Lornagg

Re: BT TV Box Pro

DanielS — Fri, 14 Apr 2023 12:15:07 GMT

Thank you @lornagg,

DanielS

Re: BT TV Box Pro

lornagg — Fri, 14 Apr 2023 13:39:57 GMT

Hi Daniel
Everything is ok now, managed to get a collection from Royal Mail.
Thank you for your help
Lornagg

Re: BT TV Box Pro

DanielS — Fri, 14 Apr 2023 13:45:50 GMT

That's brilliant @lornagg

I'm happy that they were able to arrange the collection.

Please, feel free to message us if you ever need any help.

Thanks

Dan

Re: BT TV Box Pro

lornagg — Fri, 14 Apr 2023 13:49:05 GMT

Once again thank you Dan will do.

Lornagg

Re: BT TV Box Pro

StuartT10 — Fri, 15 Mar 2024 18:01:31 GMT

I'm having the same problem. Royal Mail's on line booking system for home collection doesn't recognise the XX50 postcode and it's difficult for us to get to a PO. Could you send teh actual postcode?