This topic

Re: Xox Ultimate Game Pass - system down down for maintenance

andsheff — Mon, 25 Mar 2024 18:21:39 GMT

Having the same problem! Could you message me too please?

Re: Can't sign up for Xbox Game Pass Ultimate

andsheff — Mon, 25 Mar 2024 18:08:25 GMT

I have the same issue. Please can I have some help. Xbox pass is showing in my products, all I get is a maintenance message. Everyone seems clueless, unorganised mess which I wouldn't expect from a company as big as BT.

Re: Can't sign up for Xbox Game Pass Ultimate

PaddyB — Tue, 26 Mar 2024 10:23:40 GMT

Hi @andsheff,

Thank you for posting. I'm sorry you haven't been able to activate the Game Pass online. We're sorry the system is down for maintenance, you can submit your activation request by calling us on 0330 1234 150 choose option 1 and then option 2 fault or technical help.

This is the quickest way to get the Game Pass activated. Have you given that number a call?

Thanks,

Paddy

Re: Can't sign up for Xbox Game Pass Ultimate

andsheff — Tue, 26 Mar 2024 18:47:46 GMT

Hello, thank you for your reply.

Yes, I've phoned, they say I'll receive an email but it never arrives.

Re: Can't sign up for Xbox Game Pass Ultimate

DavidM — Tue, 26 Mar 2024 19:38:04 GMT

Hi @andsheff

Thanks for the reply. Have you checked your spam / junk folder for any emails?

Cheers

David

Re: Can't sign up for Xbox Game Pass Ultimate

andsheff — Wed, 27 Mar 2024 15:04:31 GMT

This has been sorted out now thanks. I was sent a code I had to activate instead of heading for the my products tab which did not work.

Re: Can't sign up for Xbox Game Pass Ultimate

DavidM — Wed, 27 Mar 2024 15:37:08 GMT

Thanks for letting me know you got this sorted @andsheff

All the best

David

Re: Can't sign up for Xbox Game Pass Ultimate

ryangblackburn — Thu, 28 Mar 2024 00:34:31 GMT

I am having the same issue. @DavidM

I contacted customer services who asked me to wait 24 hours and try again. I have done and still can’t do it!

Re: Can't sign up for Xbox Game Pass Ultimate

Kaption — Fri, 29 Mar 2024 17:03:04 GMT

I appear to be having the same problem. Maintanance for over 48 hours.

Re: Can't sign up for Xbox Game Pass Ultimate

NeilO — Tue, 02 Apr 2024 09:15:39 GMT

Hi @Kaption did you give the helpdesk number a call? They can put through the claim for you.

Thanks

Neil

Re: Can't sign up for Xbox Game Pass Ultimate

Kaption — Tue, 02 Apr 2024 10:47:43 GMT

Hi @NeilO

The number I am told to call goes to automated helpdesk, then it says that they will ring me back and do I have a Internet fault, but I don't as it is a seperate issue.

Re: Can't sign up for Xbox Game Pass Ultimate

NeilO — Tue, 02 Apr 2024 11:28:12 GMT

@Kaption the claim is put through by our technical helpdesk but you do need to get speaking with an advisor. I'll send you a private message so you can get in touch with your details and we'll be happy to help.

Thanks

Neil

Re: Can't sign up for Xbox Game Pass Ultimate

beaujon — Mon, 22 Jul 2024 13:35:29 GMT

Hi,

Are you able to help me as well please @NeilO . I get the same message (written below). I've just phoned an advisor who put me on hold for 25 minutes whilst he investigated and then I got cut off.

We're sorry the system is down for maintenance, you can submit your activation request by calling us on 0330 1234 150 choose option 1 and then option 2.

Re: Can't sign up for Xbox Game Pass Ultimate

DavidM — Mon, 22 Jul 2024 14:20:24 GMT

Hi @beaujon and welcome.

Sorry you're having trouble claiming the game pass. I can help. Check your inbox for my message and drop me over your details.

Cheers

David

Re: Can't sign up for Xbox Game Pass Ultimate

dal743 — Tue, 23 Jul 2024 17:02:54 GMT

Seems to be an ongoing problem. Why not just fix it on the website rather than dealing with each individual case on here.

Ive tried multiple times with multiple agents who have sent multiple emails which never arrive for activation.

Please explain why people cant get the gamepass activated.

Re: Can't sign up for Xbox Game Pass Ultimate

JohnC2 — Tue, 23 Jul 2024 18:18:01 GMT

Hi @dal743, sorry you've not received your Game Pass code yet after calling in. The code should be emailed to you within 7 days of the form completion by the online guide.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you get it claimed.

Cheers

John

Re: Can't sign up for Xbox Game Pass Ultimate

Laurblew — Thu, 25 Jul 2024 12:53:45 GMT

I’ve had the same from them. Been told they’ll email me the code to redeem it myself, someone will get back to me etc but that was last week and still not heard anything

Re: Can't sign up for Xbox Game Pass Ultimate

PM8 — Thu, 25 Jul 2024 17:11:55 GMT

I am having the same problem. I was told an email was being sent. Nothing about it could take 7-days and still nothing has arrived. Nothing in spam folder either. How long do you have to wait for the email to arrive? Thanks.