This topic https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/How-to-get-BT-to-let-Microsoft-know-they-no-longer-manage-the/m-p/2359588#M52362 <P>My 12 month game pass through BT expired last month and I went to redeem a code on Microsoft today for the PC game pass however, it is blocked as BT have control of the account. I have tried to go through live chat but that was not a great experience! Does anyone know how to get BT to release the account so I can manage it through Microsoft again?</P> Tue, 02 Apr 2024 16:16:37 GMT AdamL79 2024-04-02T16:16:37Z How to get BT to let Microsoft know they no longer manage the service https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/How-to-get-BT-to-let-Microsoft-know-they-no-longer-manage-the/m-p/2359588#M52362 <P>My 12 month game pass through BT expired last month and I went to redeem a code on Microsoft today for the PC game pass however, it is blocked as BT have control of the account. I have tried to go through live chat but that was not a great experience! Does anyone know how to get BT to release the account so I can manage it through Microsoft again?</P> Tue, 02 Apr 2024 16:16:37 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/How-to-get-BT-to-let-Microsoft-know-they-no-longer-manage-the/m-p/2359588#M52362 AdamL79 2024-04-02T16:16:37Z Re: How to get BT to let Microsoft know they no longer manage the service https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/How-to-get-BT-to-let-Microsoft-know-they-no-longer-manage-the/m-p/2359613#M52364 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/283073">@AdamL79</a></SPAN>, I'm sorry that your account has not reverted back to Microsoft's control.&nbsp;</P> <P>I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to get this raised so the account is released back to them.</P> <P>Cheers</P> <P>John</P> Tue, 02 Apr 2024 18:22:43 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/How-to-get-BT-to-let-Microsoft-know-they-no-longer-manage-the/m-p/2359613#M52364 JohnC2 2024-04-02T18:22:43Z