This topic

Virus Protect Widget removal

Paul862 — Tue, 09 Apr 2024 16:00:37 GMT

When installing BT Virus Protect on my Android phone I inadvertently allowed the App to install a short cut widget on the home screen. Is there a way of removing this or have I got to delete the App and reinstall. Thanks.

Re: Virus Protect Widget removal

JohnC2 — Tue, 09 Apr 2024 18:34:56 GMT

Hi @Paul862, welcome to the forum and thanks for posting. Have a look at page 6 of the user guide: Virus_Protect_Userguide_v2.pdf (bt.com) and you can disable the widget.

Cheers

John

Re: Virus Protect Widget removal

Paul862 — Tue, 09 Apr 2024 20:52:15 GMT

Hi John, the user guide you attached appears to be the Mcafee version and not a Norton one. The widget that I refer to is on the edge of the screen no matter what app I open and appears to turn the Safe Web off or on. This is really annoying as you can turn off the service and not know it unless you open the Virus Protect app.

Re: Virus Protect Widget removal

DanielS — Wed, 10 Apr 2024 07:47:33 GMT

Good morning @Paul862,

Thanks for getting back to @JohnC2. He had that linked saved, sorry for the older guide.

Is this the specific pop up or widget you mean? https://community.norton.com/en/comment/8524349#comment-8524349

I'd recommend uninstalling and reinstalling it if it's not letting you remove it.

Thanks

DanielS

Re: Virus Protect Widget removal

Paul862 — Wed, 10 Apr 2024 15:22:39 GMT

Hi @DanielS,

The answer from Norton Peterweb did not resolve the icon on the side of the screen nor did unintalling and reinstalling the app. My phone runs TCL UI 4.0 which is based on Android 12. My Settings> Accessibility> does not have an Installed Services folder. It does show an icon for BT Virus Protect Service image phone 1 which is turned on/ off by the icon on the side. When switched off and running BT Virus Protect the screen is shown as image phone 2.

Can this be removed or have I to live with it. For information the side icon does not appear on my wife's Nokia Android 13 phone despite all the Virus Protect Services running.

Re: Virus Protect Widget removal

Paul862 — Sat, 13 Apr 2024 17:47:11 GMT

Have you an update to my query please.

Re: Virus Protect Widget removal

NeilO — Sun, 14 Apr 2024 11:11:23 GMT

Hi @Paul862 I suspect its a bug, I'll send you a private message so you can get in touch with your details and we'll raise a case with our virus protect team.

Thanks

Neil

Re: Virus Protect Widget removal

Scribe — Thu, 18 Apr 2024 08:30:44 GMT

Hi @NeilO

I have the very same problem with this widget!

Could you please send me a private message re removing it, too?

Thanky

Re: Virus Protect Widget removal

JohnC2 — Thu, 18 Apr 2024 11:04:55 GMT

Hi @Scribe, thanks for posting and I've sent you a Private Message so you can get in touch with us for help with this.

Cheers

John

Re: Virus Protect Widget removal

Paul862 — Thu, 18 Apr 2024 14:58:20 GMT

When I marked as solved the note was not added. To remove the accessibility button Open Settings > Accessibility, press on BT Virus Protect Service. Next screen only the top slider "Use BT Protect Service" should be to the right (ON). When in portrait mode the phrase option "BT Virus Protect Service shortcut" is truncated. If you touch the phrase you are able to select either the accessibility button that is on the side of any screen or you can select "Press and hold both volume keys" to make it work. Of course the option slider would need to be switched on to make it work.

I would love it expalined why I would need this shortcut to be enabled.

Re: Virus Protect Widget removal

Scribe — Thu, 18 Apr 2024 15:52:09 GMT

Thanks very much, @Paul862 . I followed your simple instructions and lo, the widget is gone!

Re: Virus Protect Widget removal

Robnash — Sun, 08 Jun 2025 08:32:24 GMT

Please can you send me the instructions as well

Thnaks

Re: Virus Protect Widget removal

Paul862 — Sun, 08 Jun 2025 08:51:20 GMT

Hi,

Follow the instructions in my post at the bottom of page 1.

Re: Virus Protect Widget removal

Crimliar — Sun, 08 Jun 2025 09:50:38 GMT

The simplest way to remove any widget from an Android screen is: Press and hold down on the widget you want to remove until the menu that allows you to remove it appears. This is an Android feature, and cannot be overridden by the widget!

Re: Virus Protect Widget removal

Robnash — Mon, 09 Jun 2025 08:44:38 GMT

Thank you but I cant find the accessibility option in Settings

Re: Virus Protect Widget removal

Leanne_T — Tue, 10 Jun 2025 10:13:23 GMT

Hi there @Robnash

Thanks for posting on the community.

Which device are you using?

Leanne.

Re: Virus Protect Widget removal

Robnash — Tue, 10 Jun 2025 11:11:43 GMT

Hi Leanne, thanks for getting back to me. It is a Moto android and I am referring to the sliding widget hugging the side of the screen

Re: Virus Protect Widget removal

licquorice — Tue, 10 Jun 2025 16:01:38 GMT

See message 14

Re: Virus Protect Widget removal

Robnash — Wed, 11 Jun 2025 11:46:28 GMT

Senior moment. Sorry I now realise the advice was to enter the phone settings not BT virus protect settings, so all good. Sorry for the confusion