This topic

Re: Websites blocked with following You don't have permission to access "http://www.argos.co.uk

Andrewbno1 — Mon, 08 Apr 2024 15:14:43 GMT

I've got the same issue with VERY, tui and a few other sites. I've logged it and an engineer is looking into it.... very strange though.

Re: Websites blocked with following You don't have permission to access "http://www.argos.co.uk

Gill7 — Wed, 10 Apr 2024 20:20:47 GMT

Have you had any help yet?

Re: Websites blocked with following You don't have permission to access "http://www.argos.co.uk

Andrewbno1 — Tue, 16 Apr 2024 10:32:03 GMT

Unfortunately the new router HASN'T fixed the issue, we had access for 2 days, now getting blocked... AGAIN! Awaiting a BT engineer to assist, but there are other experiencing the same issue so clearly 'something' BT are doing.

VERY FRUSTRATING!

Re: Websites blocked with following You don't have permission to access "http://www.argos.co.uk

Keith_Beddoe — Tue, 16 Apr 2024 10:40:36 GMT

Try unplugging all the Ethernet connections to the home hub. Then restart the home hub and see if you can access the website using wireless only. If you can, then its something on your own home network causing the problem.

What do you have which is plugged into the Ethernet port(s)? Is it possible that they have their own DHCP server which is enabled by mistake, and it delivering the wrong routing?

Re: Websites blocked with following You don't have permission to access "http://www.argos.co.uk

Andrewbno1 — Tue, 16 Apr 2024 11:01:27 GMT

Hi,

I tried that last time with the old router and tried it with the new one - no luck. It's definitely a BT issue and showing up elsewhere for other users.

For reference I have a 3 disc 'Whole Home' mesh, and normally have wifi turned off on the router. With these issues though I have tried direct WiFi and wired connection to the router with discs turned off.

Re: Websites blocked with following You don't have permission to access "http://www.argos.co.uk

Keith_Beddoe — Tue, 16 Apr 2024 11:21:49 GMT

Sounds like you are either picking up bad routing (unlikely every time), or there is something wrong with the access controls applied to your account at network level.

I see you have hijacked this thread started by @Gill7

I have moved your posts to this new thread.

Re: Websites blocked with following You don't have permission to access "http://www.argos.co.uk

Andrewbno1 — Tue, 16 Apr 2024 11:08:03 GMT

Hi Kieth,

How can we test/check the routing and access controls?

Re: Websites blocked with following You don't have permission to access "http://www.argos.co.uk

Anonymous — Tue, 16 Apr 2024 11:17:20 GMT

@Andrewbno1

Try manually setting Google DNS on one of your devices. A Google search will show you how.

Re: Websites blocked with following You don't have permission to access "http://www.argos.co.uk

Gill7 — Mon, 22 Apr 2024 21:33:28 GMT

Hello,

Have you had a fix yet? Our "fix" only lasted a few days. We now have a tech expert coming to see us at home.

A quick Google showed that this is not just us.

https://answers.microsoft.com/en-us/microsoftedge/forum/all/it-seems-ever-since-my-laptop-updated-to-windows/90fa3f37-e432-41cb-a870-294b73537b31

I wonder if it is a public IP issue? But the IP doesn't make a black list but gets refused by EdgeSuite (Akamai) the Content Delivery Network (CDN) domain?

Re: Websites blocked with following You don't have permission to access "http://www.argos.co.uk

Andrewbno1 — Mon, 22 Apr 2024 21:54:37 GMT

I have a vpn as part of my Google account and when that's enabled I can access everything, so I agree, it has to be a BT IP issue. I've got a case open, but nothing so far. We may have to change service providers if BT can't sort it, it seems to be getting worse each day.

Re: Websites blocked with following You don't have permission to access "http://www.argos.co.uk

Ewan1 — Tue, 23 Apr 2024 09:07:24 GMT

Have you got windows 11 installed with insider updates switched on?

If so you need to turn off the Microsoft VPN in settings.

Once you do this you will see websites as normal again

Re: Websites blocked with following You don't have permission to access "http://www.argos.co.uk

Andrewbno1 — Tue, 23 Apr 2024 09:28:31 GMT

Nope, this problem is showing for me on 2 Android phones, a chromebook and a Win10 laptop.

Re: Websites blocked with following You don't have permission to access "http://www.argos.co.uk

robh66 — Tue, 23 Apr 2024 10:12:53 GMT

Have you checked that maybe you have a firewall switched on somewhere, and if you have either turning it off or adding websites that you know are safe, to the firewall to allow access.

Re: Websites blocked with following You don't have permission to access "http://www.argos.co.uk

Andrewbno1 — Tue, 23 Apr 2024 10:29:35 GMT

I'd not tried that, but just turned it off and still getting blocked. It's odd as i can get full access via the Google vpn, it has to be a ISP issue, there seems to have been a sudden surge in users having this issue here and in the US, so could there have been a security patch applied that could have affected traffic and routing?

Re: Websites blocked with following You don't have permission to access "http://www.argos.co.uk

Gill7 — Tue, 23 Apr 2024 11:36:30 GMT

I think it's a public IP address problem. I think the fixes BT have done for us, have forced a new public IP and so we get access for a few days. What I don't know is why we get blocked and why the IP doesn't show on a blocked list anywhere.

Just a theory I'm certainly no expert.

Re: Websites blocked with following You don't have permission to access "http://www.argos.co.uk

Keith_Beddoe — Tue, 23 Apr 2024 13:01:53 GMT

@Gill7

I think any restrictions applied to your connection, whether its parental controls, or something else, are linked to your account profile, which is associated with the public IP address.

If the data held against your account, is somehow linked to a network profile with has been setup to block shopping and other sites, or is corrupt, then a change of IP address may temporarily fix the problem, until your network profile is updated with the new IP address, and the restrictions are re-applied.

I think this is a data integrity issue, which may only be corrected by a total rebuild of your account, as simply changing your pubic IP address, is only going to work for a while.

Re: Websites blocked with following You don't have permission to access "http://www.argos.co.uk

Andrewbno1 — Tue, 23 Apr 2024 13:46:10 GMT

Hi Keith,

How do we ask for that to be done? Are you an engineer or able to initiate it?

Re: Websites blocked with following You don't have permission to access "http://www.argos.co.uk

Keith_Beddoe — Tue, 23 Apr 2024 13:54:38 GMT

I am just a customer, so I cannot help with this. You might like to suggest to whoever is dealing with your case in BT, that is may be a data integrity issue.

Re: Websites blocked with following You don't have permission to access "http://www.argos.co.uk

Gill7 — Sun, 28 Apr 2024 09:59:30 GMT

Here is an update.

BT have escalated this to there 3rd line support. They believe that there is some issue with the parental controls being active even though they are turned off. As of today we can't view about half of the internet. Or at least the half that is handled by the CDN (Content Delivery Network) supplied by EdgeSuite (Akamai).

Fingers crossed for next week.

Re: Websites blocked with following You don't have permission to access "http://www.argos.co.uk

Andrewbno1 — Sun, 28 Apr 2024 15:52:04 GMT

We had an engineer out on Friday, they reset everything and has their office in another country dial through to check the optical line - surprise surprise- no issue.

It was heading towards an account "cancel and reissue" - basically scrapping our whole account and setting up a new one, then someone dialled on, blamed our BT Whole Home network discs. All were disconnected, another refresh from their end end and it has seemed to work... so far.... I've plugged the discs back in and so far so good. But after a new router everything worked for 2 days, so I'm waiting to see what happens.