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Re: Parental Controls not blocking anything

Eoghan — Thu, 25 Apr 2024 21:38:35 GMT

Hello I have noticed a few peeps with the same issue ie parental controls not blocking anything. I have my setting on strict - but dubious content seems to be getting past the filtering system. I’ve done all the techie bits that I can it really shouldn’t be that hard to filter out inappropriate content. So if someone from BT wants to flip a switch that would be excellent.

Re: Parental Controls not blocking anything

DanielS — Fri, 26 Apr 2024 08:09:23 GMT

Hi @Eoghan,

Thanks for reaching out. I'll certainly look into this for you but it could take us about 5 working days before we can pick this up for you. You can call in sooner and report a fault with Parental Controls if you wish but we will do all we can to help you if you come through us instead. I'll send you a private message.

Thanks

DanielS