This topic

BT Cloud is no longer available

rdsilver — Tue, 02 Apr 2024 13:43:34 GMT

My BT Cloud app was working on my PC as of 2 days ago reporting uploads. When I clicked on the "Laund Web" icon the following message was displayed "BT Cloud is not longer available. For more information please click here. Error Code MBB3-01." What's happening here?

Re: BT Cloud is no longer available

NeilO — Tue, 02 Apr 2024 14:55:30 GMT

@rdsilver I'm sorry about that, we'll need to get the cloud technical team to investigate why you're getting the error message. I'll send you a private message so you can get in touch with your details.

Thanks

Neil

Re: BT Cloud is no longer available

rdsilver — Tue, 02 Apr 2024 15:55:04 GMT

I've just sent you my details, but it seems to be working now.

Re: BT Cloud is no longer available

JohnC2 — Tue, 02 Apr 2024 16:29:50 GMT

HI @rdsilver, thanks for the update. I can see your case is in our queue. Please check again and let me know if the Cloud is working ok and I'll close off the case as it's not needed.

Cheers

John

Re: BT Cloud is no longer available

JNKirkland — Tue, 30 Apr 2024 11:15:47 GMT

BT Cloud now working again but showing an error popup, circa every 15 minutes - "BT Cloud; an error occurred, the application cannot continue and will be paused."

If a manual "Resume Syncing" is initiated the popup appears.

Re: BT Cloud is no longer available

JNKirkland — Thu, 02 May 2024 13:32:35 GMT

Error corrected by uninstalling PC software and re-installing.

Re: BT Cloud is no longer available

Lewis515 — Tue, 23 Jul 2024 12:18:06 GMT

I had bt cloud, but I'm no longer a bt customer, I'd like to access & download all my pictures but the app and online are not allowing me access. The app briefly showed me my files, so they've not been deleted, but then the app kept reverting back to the login and showing error message. Logging in online just shows bt cloud is no longer available .

Any help retrieving my files would be much appreciated

Thanks

Re: BT Cloud is no longer available

imjolly — Tue, 23 Jul 2024 12:27:24 GMT

@Lewis515

this is from google search

In 30 days time, if your BT Cloud storage isn't linked to a BT broadband account, the data will be deleted and you'll no longer be able to access BT Cloud.

Re: BT Cloud is no longer available

Lewis515 — Tue, 23 Jul 2024 12:29:54 GMT

Thanks for that. Do you have any idea on how to get the photos back before deletion?

Thanks

Re: BT Cloud is no longer available

JohnC2 — Tue, 23 Jul 2024 15:06:29 GMT

Hi @Lewis515, if you're still within the 30 days since you left then you can download the files. Have a look at: https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-

Cheers

John

Re: BT Cloud is no longer available

Lewis515 — Tue, 23 Jul 2024 15:14:16 GMT

Thanks for that. I'm well over the 30 days since I ended my broadband contract, but I was able to briefly access the app this morning and could see all the pictures there, so they've not been deleted yet.

I'm going to try the instructions in the link on a PC, hopefully that'll work. I'll let you know

Re: BT Cloud is no longer available

Lewis515 — Wed, 24 Jul 2024 12:52:17 GMT

@JohnC2 Thanks for your help. Unfortunately, Im getting an error message on the desktop app as well. I'm sure its because my accounts been deactivated for some time, however, I'm still very keen on getting my pictures back. I know they haven't been deleted as of yesterday, as I briefly had access on my phone and could see them all.

I know its a long shot, but any other ideas on how to get them back? I'm happy to pay for access or whatever it takes. I've tried customer support, but after hours on the phone going around in circles, they couldn't help me!

Appreciate your help so far!

Re: BT Cloud is no longer available

JohnC2 — Wed, 24 Jul 2024 13:44:21 GMT

Hi @Lewis515, sorry you're having a problem trying to download the files. How long ago was your broadband service cancelled with us?

Cheers

John

Re: BT Cloud is no longer available

Lewis515 — Wed, 24 Jul 2024 14:34:15 GMT

@JohnC2, I think it's got to be about a year, I didn't even think about the cloud storage at the time, now I'm panicking!

Re: BT Cloud is no longer available

JohnC2 — Wed, 24 Jul 2024 14:45:24 GMT

Hi @Lewis515, I've checked and sorry but that is to far back and the files won't be able to be downloaded now.

Thanks

John

Re: BT Cloud is no longer available

Lewis515 — Wed, 24 Jul 2024 17:18:49 GMT

Thanks for looking into it, seems odd as they were there just yesterday