This topic

BT Cloud - No longer available

Tomg35 — Mon, 29 Apr 2024 13:31:30 GMT

Using Cloud on my windows laptop, been working fine for ages but today got a window asking me to login in (I'm the account holder and credentials are correct).

BT Cloud is no longer available. For more information click here. Error Code MBB3-XX

When I click it just takes me to a page telling me about BT Cloud.

Re: BT Cloud no longer works even though I’m eligible

JNKirkland — Mon, 29 Apr 2024 13:22:29 GMT

I have just received an error code MBB3-XX for this and am unable to log in to BT Cloud; system is Win 11 using Edge Chromium Browser - all up to date.

Re: BT Cloud no longer works even though I’m eligible

Jam3son — Mon, 29 Apr 2024 13:30:54 GMT

Same as me, really not impressed BT Cloud is no longer available. For more information please click here. Error Code MBB3-XX.

Re: BT Cloud no longer works even though I’m eligible

Keeping-up — Mon, 29 Apr 2024 13:29:32 GMT

I too have suddenly started seeing this message.

I've recently got a new PC (Windows 11, Edge browser) and also a new Android phone. The App is there on both of them, and was working this morning, but now I get the same "No longer available" message - and I've been with BT for many, many years.

BT Cloud Error Code MBB3-XX

MW5102 — Mon, 29 Apr 2024 13:35:58 GMT

My BT Cloud has asked me to sign in, which it has not done since I started using it. When I do I get error MBB3-XX as above. Can this be resolved please.

Thanks.

PS see there are many similar issues experienced by others but cannot see a fix.

Re: BT Cloud no longer works even though I’m eligible

harleydee — Mon, 29 Apr 2024 13:38:10 GMT

Can't get through to BT but it looks like EVERYONE has been stopped from accessing BT Cloud. Thought it was still going to be available to loyal customers that have had it years. They could have warned me it was going to be shut off so I could have downloded all the files.

Re: BT Cloud no longer works even though I’m eligible

DrJohn — Mon, 29 Apr 2024 13:43:13 GMT

I set up my BT Cloud Account several years before the October 2022 deadline. Today, I was logged out of BT Cloud and I am unable to log back in. When I try, either I get a message that "Something is wrong" or I get an error message "BT Cloud is no longer available", followed by an error code. It is unacceptable that I am being denied use of a service I am entitled to according to my BT broadband package. It is also very worrying that my data are no longer being backed up. Clearly, this is now a generic problem affecting very many people. Would one of the moderators please look into this issue and get it sorted?

Thank you.

Re: BT Cloud - No longer available

Ozz_55 — Mon, 29 Apr 2024 13:45:28 GMT

I have the same issue, it was working fine this morning!
Help button is useless!

Re: BT Cloud Error Code MBB3-XX

longbow — Mon, 29 Apr 2024 13:50:15 GMT

I am getting the same message since today.

Re: BT Cloud - No longer available

Pjayp — Mon, 29 Apr 2024 13:50:17 GMT

Exactly the same problem today. Asks me to log in, then tells me it's no longer available.

Re: BT Cloud no longer works even though I’m eligible

Jules68 — Mon, 29 Apr 2024 13:50:24 GMT

The same thing has happened to me this afternoon. I am a very long-term BT Cloud user - still on BT Broadband - I went through a log-in process, including the Robot Captcha dialogue, and was simply turned away (no apparent issues with either my user name, password or Captcha it would appear, just that I'm suddenly, it would seem, no longer eligible. I just get :-

BT Cloud is no longer available. For more information please click here. Error Code MBB3-XX.

Re: BT Cloud - No longer available

Vel — Mon, 29 Apr 2024 13:51:56 GMT

Im having the same issue, as I see a few people are. I assume its some sort of outage with the unfortunate and incorrect error message that BT Cloud is no longer availabe...At least thats what I hope it is.

Some info from BT would be appreciated.

Re: BT Cloud Error Code MBB3-XX

Cicero — Mon, 29 Apr 2024 13:52:52 GMT

Same here, BT Cloud suddenly asking me to sign when it has been running for months on desktop and IPad. Obviously a problem somewhere.

Re: BT Cloud Error Code MBB3-XX

phlute — Mon, 29 Apr 2024 13:59:47 GMT

I've just had the same message on 2 of my PCs.

Re: BT Cloud no longer works even though I’m eligible

Hestia — Mon, 29 Apr 2024 14:01:54 GMT

With absolutely no warning at all, I can no longer access BT Cloud. What has happened to my data? How can I get it back? There is no access via my mobile devices or my desk top computer. It does still show as a service under 'MyBT', but there is no way to access it at all.

By the number of messages appearing today, it looks like it's a widespread issue and probably some people don't even realise it yet.

Re: BT Cloud Error Code MBB3-XX

BristolSotonian — Mon, 29 Apr 2024 14:02:34 GMT

Re: BT Cloud Error Code MBB3-XX

edxw — Mon, 29 Apr 2024 14:02:54 GMT

Add me to the list. Let's hope it doesn't turn into the lengthy fiasco of a few years ago.

Re: BT Cloud Error Code MBB3-XX

Onedot3 — Mon, 29 Apr 2024 14:09:31 GMT

Me to

Re: BT Cloud no longer works even though I’m eligible

H12FJK — Mon, 29 Apr 2024 14:11:36 GMT

the big question is, is this just a fault or is it the end? Any info regarding how to retrieve the stored data would be helpful. Shirley, BT wouldn't just switch it off without giving us the opportunity to recover our files? WOULD they?

Re: BT Cloud - No longer available

miscend — Mon, 29 Apr 2024 14:14:02 GMT

I'm having the same issue all of a sudden as everyone else. It might be the whole service is down.