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Xbox Game Pass Ultimate says expired

darkeraver — Fri, 03 May 2024 20:39:23 GMT

My Xbox Game Pass Ultimate has suddenly started saying expired, even though I have a years free with my fibre 900 expiring 20/12/2024. Is anyone else having the same issue? Online chat support were useless, kept me waiting an hour and the gave me a number to ring at 2101 hours which said we are now closed !!! Grrrr!

Re: Xbox Game Pass Ultimate says expired

PaddyB — Sat, 04 May 2024 10:49:37 GMT

Hi @darkeraver,

Thank you for posting. I'm sorry if your Game pass is showing as expired. Send me in your details and I'll raise this with the Xbox Team.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Xbox Game Pass Ultimate says expired

darkeraver — Sat, 04 May 2024 19:04:25 GMT

I have spoken to BT support now, they are sending me a code for a new 12 month subscription which I should receive in the next 5 days. Good resolution! Thank you for replying to my post…I will await their email!