https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Claiming-reward/m-p/2381997#M53831 <P>Hello, first time posting, I see there’s other questions regarding claiming reward so hopefully someone will answer and have a look at my account for me please.</P><P>When I follow the link to claim my reward it takes me to my account but there is no where on my account to claim reward. I do have an old account on there but again, there’s nothing on there either.</P><P>thank you,</P><P>Lucy&nbsp;</P> Mon, 06 May 2024 09:36:28 GMT lucyjderrick 2024-05-06T09:36:28Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Claiming-reward/m-p/2381997#M53831 <P>Hello, first time posting, I see there’s other questions regarding claiming reward so hopefully someone will answer and have a look at my account for me please.</P><P>When I follow the link to claim my reward it takes me to my account but there is no where on my account to claim reward. I do have an old account on there but again, there’s nothing on there either.</P><P>thank you,</P><P>Lucy&nbsp;</P> Mon, 06 May 2024 09:36:28 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Claiming-reward/m-p/2381997#M53831 lucyjderrick 2024-05-06T09:36:28Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Claiming-reward/m-p/2382037#M53832 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/335419">@lucyjderrick</a></SPAN> I'm sorry about that, the old account might have caused issues with the claim page in MyBT.&nbsp;</P> <P>If you <A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">message us on this link</A> a Guide will be able to help with your claim.</P> <P>Thanks</P> <P>Neil</P> Mon, 06 May 2024 11:14:35 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Claiming-reward/m-p/2382037#M53832 NeilO 2024-05-06T11:14:35Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Claiming-reward/m-p/2382088#M53833 Thank you, just done and an agent sorted for me Mon, 06 May 2024 14:13:03 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Claiming-reward/m-p/2382088#M53833 lucyjderrick 2024-05-06T14:13:03Z