https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Xbox-Game-pass-Stopped-working/m-p/2384334#M53906 <P>I'm having a really rough time with BT at the moment after a smooth 6 or so years.</P><P>We had a terrible home move and now I've lost access to my XBOX game pass for a second time and again I'm being told I need to upgrade my package to "reactivate" it. I've had this new package not even 2 months.</P><P>The advisor has told me the only way I can get it back is to pay an extra £7 a month for a new package and extend my contract and I will get my game pass in 14 days.</P><P>I've tried the usual remove account and readd and power cycle, it says active on the xbox but says I need to renew when playing a game.</P><P>Can anyone help?</P> Mon, 20 May 2024 17:38:02 GMT Scottysteve 2024-05-20T17:38:02Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Xbox-Game-pass-Stopped-working/m-p/2384334#M53906 <P>I'm having a really rough time with BT at the moment after a smooth 6 or so years.</P><P>We had a terrible home move and now I've lost access to my XBOX game pass for a second time and again I'm being told I need to upgrade my package to "reactivate" it. I've had this new package not even 2 months.</P><P>The advisor has told me the only way I can get it back is to pay an extra £7 a month for a new package and extend my contract and I will get my game pass in 14 days.</P><P>I've tried the usual remove account and readd and power cycle, it says active on the xbox but says I need to renew when playing a game.</P><P>Can anyone help?</P> Mon, 20 May 2024 17:38:02 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Xbox-Game-pass-Stopped-working/m-p/2384334#M53906 Scottysteve 2024-05-20T17:38:02Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Xbox-Game-pass-Stopped-working/m-p/2384344#M53907 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/335893">@Scottysteve</a></SPAN> and welcome.</P> <P>Thanks for posting about your gamepass. I'm really sorry you've had such a bad experience. I can help. I've sent you a private message so drop me over the details and we'll take it from there.</P> <P>Cheers</P> <P>David</P> Mon, 20 May 2024 18:27:21 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Xbox-Game-pass-Stopped-working/m-p/2384344#M53907 DavidM 2024-05-20T18:27:21Z