This topic

BT App - iOS - error MB4-05

TheBadger1 — Mon, 27 May 2024 07:58:47 GMT

Hi, over the last week I’ve not been able to successfully access the BT App on my iPhone (iOS 17.5.1). It’s an app that I use most days to control the wifi across the devices around the house.

When I log in to the app, I get passed email and password, then the app asks me to choose a 4-digit pin (Face ID has worked up until a few days ago) and then I get an error message saying, "Sorry, we haven't been able to log you in. Please try again. (Error: MB4-05)."

I've tried uninstalling/reinstalling, and I've tried selecting 'Forgotten PIN or different user with no luck. I’ve also tried to access via the BT website but it simply directs me to downloading the myBT app again.

Does anyone have any solutions?

thanks

MyBT APP

john-vanessa — Sun, 26 May 2024 20:42:44 GMT

Hi,

I am having problems with the MyBT app which I have been using to set times for the kids access to wifi. I got logged out recently and whenever I try to log back in it says success then I get the error message "opps somethign went wrong"

I have tried many times to delete the app from my phone Samsung Galaxy s10 and reinstall it, I have cleared the cache and the data but it keeps going round in circles saying sucess the crashing.

Anyone got any idea how to fix tis or is there another app that will allow me to control wifi access like the MyBT app.

Thanks

So I logged into the hub with the admin password and the app let me reenter the admin password and worked not a clue why this seemed to solve my problem.

My BT App

JoJo2024 — Mon, 27 May 2024 07:38:40 GMT

My BT App not working. This is the only way to control WiFi access on devices & I rely on it for my child’s iPad & iPhone.

I cannot log in to my BT App. I repeatedly get the following message:
Sorry we haven’t been able to log you in. Error MB4-05. Please try again.
I have:
restarted my iPhone several times
Deleted the BTApp several times
Reinstalled the BTApp several times.

This is causing unnecessary & big problems in my home. My child’s WiFi is paused.
please help!

Re: BT App - iOS - error MB4-05

TheBadger1 — Mon, 27 May 2024 07:41:13 GMT

Re: BT App - iOS - error MB4-05

JoJo2024 — Mon, 27 May 2024 07:46:04 GMT

I have exactly the same problem. Any luck with a solution? Or any other way to control WiFi to devices? Or complain to BT?

Re: BT App - iOS - error MB4-05

TheBadger1 — Mon, 27 May 2024 07:49:31 GMT

Not that I know of yet … the kids are on half-term holiday this week and I’m about to get some grief from them as they can’t access internet / gaming until later on in the day!

My BT App - oops something went wrong

wazmeister — Mon, 27 May 2024 07:56:02 GMT

No matter how many times I install app, clear cache I get the above error logging in. The my BT app won't let me login.

I can login on website absolutely fine though. Google can't find a solution, please advise.

Re: BT App - iOS - error MB4-05

JoJo2024 — Mon, 27 May 2024 07:57:53 GMT

Same here. Good Luck! Mine have special needs & we rely on internet for calming & emotional regulation strategies. I can’t believe that the App is the only way to control WiFi access and this is our only route for support from BT. Very poor (non existent) customer service.

Re: My BT App

Pocketsnr — Mon, 27 May 2024 08:20:35 GMT

Having exactly the same issues right now!! Just what I need on a bank hol at start of half term!!

can’t find anywhere to get help either??

Re: BT App - iOS - error MB4-05

Andrew600 — Mon, 27 May 2024 08:24:26 GMT

Exactly the same problem here.
It’s completely broken today. Hitting OK on the error message dumps me into the App Store. That’s not helpful at all!

Re: BT App - iOS - error MB4-05

Lium — Mon, 27 May 2024 08:24:26 GMT

exactly the same issue re access .

Just to say prior to the IOS upgrade, I have not been able to access mobile usage for a week

Re: BT App - iOS - error MB4-05

markabbott1970 — Mon, 27 May 2024 08:29:21 GMT

I now have the same problem, was working fine yesterday, prior to the latest iOS update. I was on 17.4.1, but since updating to 17.5.1 it’s broke the MyBT app. Can still use the MyBT app on my wife’s phone as she is on the older release of iOS.

Re: BT App - iOS - error MB4-05

Ciderman — Mon, 27 May 2024 08:58:32 GMT

Same here. I wonder if it’s down to the last app update:

———————————————-

8.50.0

Authentication journey optimisation.

1w ago

———————————————-

I think the “optimisation” didn’t work!

Re: BT App - iOS - error MB4-05

JoJo2024 — Mon, 27 May 2024 09:05:09 GMT

I’ve noticed when I install the BT app, it says ‘essential update’ as a description. Not sure if this is a change from usual?

Re: BT App - iOS - error MB4-05

DavidM — Mon, 27 May 2024 09:05:32 GMT

Thanks all for your input.

Sorry you're having trouble with the App. We'll get this looked into.

Cheers

David

My BT App on Android

Ewan1 — Mon, 27 May 2024 09:18:03 GMT

Until yesterday MY BT App was working fine on my android phone.

When I tried to access it yesterday it suddenly wanted me to log in again and set up a new passcode which I did.

First thing I noticed is that the speed test check is no longer working.

Today when I try to log in the app just closes after use my fingerprint to access it.

I have tried uninstalling and reinstalling the app still no joy.

Have BT recently updated My BT?

Is anyone else experiencing this?

Re: BT App - iOS - error MB4-05

Rackmani — Mon, 27 May 2024 09:28:24 GMT

Same for me on same ios -

Have raised a complaint re this to BT direcetly over the phone just now

MY BT App

Spraggles — Mon, 27 May 2024 09:55:14 GMT

I am unable to load the MY BT app today. I have uninstalled and reinstalled it three times, it will load once after each time of reinstalling it but won't load again after each first time of reinstalling it!

Re: MY BT App

theriddlerz1 — Mon, 27 May 2024 10:03:50 GMT

same here it has to be the new apple update as it crashed just after the update and has been faulty since then did u try your update and delete and reinstall

Re: MY BT App

Spraggles — Mon, 27 May 2024 10:14:56 GMT

Yes, I have un-installed it and re-installed it 3 times on my Samsung Android phone. Each time I re-install it, it works once and then stops working again?