This topic

Re: Getting server error when trying to activate virus protect

BennyP — Tue, 28 May 2024 17:28:16 GMT

hi,

I've done everything in the previous post re account holder and i only have 1 account linked to by ID, but I still can't activate Virus Protect. It has the big red banner saying "Server Error"

Macbook Air 2020

Mac OS Monterey 12.3.1

Thanks

Re: Getting server error when trying to activate virus protect

Keith_Beddoe — Tue, 28 May 2024 18:18:47 GMT

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Re: Getting server error when trying to activate virus protect

JohnC2 — Tue, 28 May 2024 18:27:51 GMT

Hi @BennyP, sorry you're getting this error. As you've logged in and checked that your BTID is showing as the account holder and not account manager, and you've no other accounts linked to your BTID we'll need to look into this further.

I've sent you a Private Message so you can get in touch with us for help. We are busy at the moment so it will take a few days for us to get back to you.

Cheers

John

Re: Getting server error when trying to activate virus protect

vaxman32 — Wed, 29 May 2024 09:13:19 GMT

I have come across this problem 3 times in the last couple of weeks.

What is the resolution? the user is the account holder.

Cheers

Re: Getting server error when trying to activate virus protect

Keith_Beddoe — Wed, 29 May 2024 11:09:48 GMT

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Try calling 0330 1234 150