This topic

BT App for Android

Pale1924 — Tue, 28 May 2024 17:28:49 GMT

Since the latest update, 14th May, the Android app continually produces an authentication error.

I've tried uninstalling and reinstalling numerous times. It works after the initial installation but produces an authentication error screen on subsequent attempts to launch the app.

I'm using a Samsung SM-S918B/DS

Re: BT App for Android

JohnC2 — Tue, 28 May 2024 19:28:12 GMT

Hi @Pale1924, sorry you're having trouble accessing your account via the MyBT app,
Are you able to view the account ok on an internet browser?
Do you have an old closed account linked to your BTID?

Get in touch with us by using the 'Message now' option on this page: Broadband | BT Help and we'll be happy to look into this further for you.

Cheers

John

Re: BT App for Android

Pale1924 — Tue, 28 May 2024 19:56:36 GMT

I've tried submitting a request for help but your AI system doesn't recognise my problem

Re: BT App for Android

Pale1924 — Wed, 29 May 2024 07:43:29 GMT

Further Update

I've now discovered that if I'm signed via Web page I can log in via the MyBT app. Whilst it's a temporary fix I don't think it's right