Xbox GamePass Ultimate Cancelled - Not Been Reactivated

trombonechamp — Mon, 03 Jun 2024 08:59:39 GMT

Hi there,

In October last year, I took out a new BT broadband contract (Full Fibre 900 with Halo 3), which came with 12 months' Xbox GamePass Ultimate for free.

At some stage in February of this year, my Xbox GamePass subscription was cancelled by BT - in an email received, detailing "We'll be removing your Xbox Game Pass Ultimate subscription if it's still on your account as it may have been added fraudulently. We'll refund any previous charges on your next bill.".

2 weeks ago, I reached out to BT support via phone to inquire as to why this was removed - and how to get it re-instated.

After a lengthy phone call, the outcome was as follows:

- They re-contracted my broadband - this time to "Full Fibre 900 with Halo 3+" (as they said this would be the only way to re-instate the Xbox GamePass).

- The billing for this contract will be higher than my current/old contract - but they said they would credit my account with the difference (so it would net out as the same price, across the duration of my new 24 month contract).

- The Xbox GamePass would be added back onto my account.

Since this phone call, only one of the x3 promised things above has actually happened:

- The new broadband contract being activated, at the higher price.

I am now still without the Xbox GamePass - which was the entire reason for me reaching out in the first place - and now I'm paying more on my monthly bill for the privilege! I find this ridiculous, and am very unhappy with this service.

I would like this to be escalated and fixed please!

Re: Xbox GamePass Ultimate Cancelled - Not Been Reactivated

Keith_Beddoe — Mon, 03 Jun 2024 09:15:09 GMT

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators, who may offer to help.

Try calling 0330 1234 150

You can message BT using the "message us" links on the help pages. That is usually effective.

https://www.bt.com/help/contact-bt

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Xbox GamePass Ultimate Cancelled - Not Been Reactivated

Re: Xbox GamePass Ultimate Cancelled - Not Been Reactivated